EMELI DORANTES-VÁZQUEZ
Burlington
Summary
Looking for a challenging new role with a growing team where I can apply my skills and extensive experience in customer service. Dedicated to learning, growing, and succeeding in customer service. Always willing to learn something new & fast.
A highly organized administrative professional with solid background in human resources. Efficiently managed office tasks, supported HR initiatives, and ensured seamless operations. Known for collaborative teamwork and adaptability to evolving business needs, bringing strong communication and organizational skills to forefront.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant, Human Resources
Prepac Manufacturer
03.2023 - Current
- Organized ongoing professional development opportunities for staff members to foster continuous learning within the company
- Assisted in reducing employee turnover rates by conducting exit interviews and identifying areas for improvement.
- Aided in the development of performance review processes, contributing to improved employee evaluations and goal-setting strategies.
- Maintained compliance with labor laws and regulations through diligent record-keeping and timely submission of required documentation.
- Coordinated employee benefits administration, ensuring timely enrollment and accurate record maintenance for insurance, retirement plans, and other programs.
- Improved onboarding experience for new hires through the development of comprehensive orientation programs and training materials.
- Assisted in the resolution of employee disputes by conducting thorough investigations and recommending appropriate disciplinary actions when necessary.
- Enhanced employee satisfaction by addressing concerns promptly and offering comprehensive solutions.
- Processed payroll accurately and efficiently, ensuring that all employees received timely compensation for their work hours.
- Maintained a comprehensive HR database, allowing for easy access to critical information and facilitating more efficient decision-making processes.
Ground Package Handler
FedEx Ground Facility
10.2021 - Current
- Used mechanized equipment to unload cargo in order to receive pre-ordered inventory.
Machine Operator 3
Prepac Manufacturing
06.2021 - 10.2023
- Set up machinery and equipment, such as blades, sanders and applicators, manually.
- In charge of meeting production deadlines.
- Ensured that products were delivered on time and in good condition.
- Managed team performance by training, mentoring, disciplining, and motivating my employees.
Order Selector
O’Rileys Distribution Center
02.2022 - 04.2022
- Working with team members and customers to find workable solutions improved operations.
- Basic computer skills
- Match numbers quickly and accurately
- Stock products and load totes for delivery
- Take pride in delivering excellent customer service
- Thrive in a busy, fast-paced warehouse environment
Cashier & Hostess
Mosca's Italian Restaurant
08.2020 - 04.2021
- As a Cashier and Hostess
- Processed reservations and online payments, respond to customers' inquiries, concerns and complaints.
- Seated customers in designated spots upon request.
- Pack customers orders & make sure it is packed accordingly.
- Gained Strong customer service skills
Education
Some college (No degree) - Medical Assisting
ECPI University
Greensboro, NCHigh School - undefined
Walter M. Williams High School
Burlington, NC01.2021
Skills
- Organization
- Bilingual
- Self-motivated
- Communications
- Team building
- Quick Learner
- Innovative
Certification
Adult CPR, Basic Industrial First Aid & AED certification.
E-Verify & I-9 Certified
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant, Human Resources
Prepac Manufacturer
03.2023 - Current
Order Selector
O’Rileys Distribution Center
02.2022 - 04.2022
Ground Package Handler
FedEx Ground Facility
10.2021 - Current
Machine Operator 3
Prepac Manufacturing
06.2021 - 10.2023
Cashier & Hostess
Mosca's Italian Restaurant
08.2020 - 04.2021
Some college (No degree) - Medical Assisting
ECPI University
High School - undefined
Walter M. Williams High School
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