Emeli Lopez

• Provide update on any client issues and incidents.
• Verify all physical items being passed between shifts.
• Ensure security of facility keys.
• Conduct employment, job search and home confinement spot checks on each shift.
• Conduct common area, room searches and perimeter searches as assigned and document results.
• Conduct pat/pocket searches on all clients entering the facility and document results.
• Confiscate any contraband found and complete incident report.
• Complete house counts every hour from Midnight to 8am and every 2 hours from 8am to 10pm and document results.
• Transport Clients as needed in a Company vehicle.
• Conduct monthly emergency drills.
• Secure urines from same sex clients and complete all required paperwork and electronic documentation.
• Supervise all client visitation. Sign all visitors and contractors in and out of the facility.
• Complete intake on all new arrivals prior to the end of your shift. Facilitate client orientation as assigned.
• Facilitate all client movement in and out of the facility.
• Monitor clients self-administration of medication.

•Answering customer calls and actively listening to identify their issues

.•Building customer relationships, earning their loyalty and trust.

•Troubleshooting problems and resolving a range of customer issues from device, to billing, to service concerns

.•Generating excitement for new solutions and products that can enhance their experience.

• Problem solve, independently with confidence and reassurance to the customer.EditRemove

• Emeli
• Spec-Customer Svc, Complete intake paperwork
• Facilitate 7-day orientation group for new clients
• Assist clients with completing Job searching passes and verify employment
• Complete all Spanish resumes as well as a translator for Case Managers
• Maintain accountability for clients' location
• Maintain a professional relationship with clients
• Complete intake paperwork
• Record and update all interactions with clients into securmanage