Software Unlimited/Weblink
Emelia Oleson
Iowa City,IA
Summary
Experienced administrative professional with a history of supporting schools and district operations through accurate recordkeeping, scheduling, and document processing. Skilled in Microsoft Office, data entry, and teamwork, with a focus on resolving questions, managing correspondence, and keeping workflows organized.
Overview
10
10
years of professional experience
Work History
Support Specialist
Iowa City Community School District
05.2023 - Current
- Coordinated information across departments to keep workflows moving and ensure clear, reliable updates.
- Assisted with daily office operations, including scheduling, document processing, and timely follow-up on requests.
- Maintained student records, attendance data, and confidential files with strong accuracy and consistent organization.
- Entered and verified data in district systems, reducing errors and supporting dependable reporting.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coordinated administrative workflows, ensuring accurate task prioritization and timely completion of daily business support requests.
- Managed correspondence, scheduling, and calendar updates for internal teams and external stakeholders.
- Tracked purchase orders, invoices, and service requests to support smooth business operations.
- Delivered high-quality customer service, resolving issues promptly and professionally.
Assistant to the Deputy Superintendent
Iowa City Community School District
09.2021 - 05.2023
- Coordinated daily clerical operations, ensuring accurate records and timely support for staff and families.
- Maintained confidential student and employee files in alignment with district procedures and compliance requirements.
- Supported office workflows by preparing correspondence, reports, and meeting materials for administrative staff.
- Monitored incoming communications, routing inquiries and resolving routine issues with professionalism and discretion.
- Scheduled appointments, meetings, and calendar activities to keep department priorities on track.
- Contributed to a positive work environment with strong interpersonal skills and proactive a proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
Attendance/Athletic Secretary
Iowa City Community School District
08.2016 - 09.2021
- Managed student-athlete eligibility records, physical forms, and confidential documentation with accuracy.
- Served as primary contact for coaches, families, officials, and district staff regarding athletics.
- Coordinated athletic schedules, facility reservations, and event logistics for multiple school programs.
- Prepared correspondence, announcements, and calendar updates supporting daily athletic department operations.
- Tracked rosters, participation records, and compliance details using district systems and shared files.
- Improved office workflow by streamlining filing, communication, and reporting processes.
- Established a reliable network of volunteers who assisted during athletic events ensuring smooth operations at all times.
- Maintained confidentiality of sensitive student information while handling medical forms and academic records appropriately.
- Provided exceptional customer service when interacting with students, parents, faculty members, and visitors to the athletic department office.
- Facilitated timely communication with parents regarding game schedules, player updates, and important announcements.
- Processed required paperwork for student-athletes'' participation in sports programs, ensuring complete documentation for eligibility purposes.
- Ensured accurate record-keeping of athlete eligibility, maintaining compliance with regulatory rules and requirements.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on a a daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Associate of Arts - Education
Marshalltown Community College
Marshalltown, IA12-2011
Skills
- Relationship management
- Client support
- Support services
- Recordkeeping
- Invoice processing
- Phone support
- Invoice processing resolution management
- Computer skills
- Microsoft office
- Problem solving
- Attention to detail
- Teamwork and collaboration
Software
Microsoft Excel
MySchoolBucks
Timeline
Support Specialist
Iowa City Community School District
05.2023 - Current
Assistant to the Deputy Superintendent
Iowa City Community School District
09.2021 - 05.2023
Attendance/Athletic Secretary
Iowa City Community School District
08.2016 - 09.2021
Associate of Arts - Education
Marshalltown Community College