Emelia Vega
Yakima,WA
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Tru By Hilton
Yakima, Washington
01.2025 - 06.2026
- Assisted with customer requests and complaints
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Assisted guests with inquiries and provided information about local attractions.
- Coordinated room assignments and maintained accurate occupancy records daily.
- Processed payments and balanced cash drawers at the end of each shift.
- Collaborated with housekeeping to ensure rooms met cleanliness standards promptly.
- Managed check-ins and check-outs in a timely manner.
- Reserved guest rooms over phone, in person, and via computer for travelers and provided confirmations.
- Handled customer complaints professionally and courteously.
- Greeted guests upon arrival, answered questions and provided information about the hotel.
- Assigned rooms to guests based on availability and preferences.
- Ensured lobby area was clean and presentable at all times.
Front desk and night auditor
Fairfield Inn And Suites By Marriott
Yakima, WA
01.2022 - 01.2025
- Managed front desk operations during overnight shifts.
- Assisted with training new staff on night audit procedures and policies.
- Assessed checklist on daily basis and planned shift accordingly.
- Maintained well-stocked and presentable complementary food and beverage station.
- Input and confirmed reservations for guests.
Education
GED
Yakima, WASkills
- Customer service
- Front desk operations
- Attention to detail
- Conflict resolution
- Problem solving
- Time management
- Effective communication
- Reservations
- Guest check-in and check-out
- Billing procedures
- Telephone etiquette
Timeline
Front Desk Agent
Tru By Hilton
01.2025 - 06.2026
Front desk and night auditor
Fairfield Inn And Suites By Marriott
01.2022 - 01.2025
GED