Emelie Martinez-Palma
Los Angeles,CA
Summary
Conscientious customer service associate with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
2
2
years of professional experience
Work History
Coffee Barista
Starbucks, Barista
City of Los Angeles, CA
02.2021 - 07.2021
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices
Team Member
Target
Carson, CA
02.2020 - 01.2021
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Trained new team members by relaying information on company procedures and safety requirements.
Team Member
Cinemark
Carson, CA
11.2018 - 11.2019
- Worked different stations to provide optimal coverage and meet production goals.
- Created appealing displays for routine arrangements and special promotions.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
Certificate - Esthetics
El Camino College
Torrance, CA03.2020
Diploma -
Valley High School
Las Vegas, NV06.2015
Skills
- Detail-Oriented
- Hospitality and Professionalism
- Stocking Supplies and Retail Products
- Customer Service
- Cleaning and Sanitizing
- Organization and Prioritization
- Relationship Building
- Payment Processing
- Cash Handling
- Problem Solving
- Calm Under Pressure
- Adaptable and Flexible
Make-Up Artist
Self taught make up artist for over a year and a half. I like to do lots of fun graphic liner looks and small detail liner work with lots of colors. Willing to learn new techniques and looks.
Timeline
Coffee Barista
Starbucks, Barista
02.2021 - 07.2021
Team Member
Target
02.2020 - 01.2021
Team Member
Cinemark
11.2018 - 11.2019
Certificate - Esthetics
El Camino College
Diploma -
Valley High School