Emelie Nelson
Menasha,WI
Summary
Versatile and personable professional with several years of experience in diverse customer-facing roles. Leverages exceptional interpersonal skills to build rapport with clients while delivering high-quality customer service and resolving conflicts with tact and diplomacy. Highly adaptable, motivated, and dedicated to contributing strong problem-solving abilities and a collaborative mindset in team-oriented environments.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Amazon Delivery Associate
Excelerated Delivery
Greenville, WI
11.2025 - Current
- Thrived in a high stamina and physically demanding environment, efficiently handling heavy volumes of packages while maintaining a strict focus on safety and customer satisfaction.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
- Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
- Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
- Increased repeat business by providing exceptional customer service during each interaction.
Cleaning Technician
Queen Of Cleaning
Kaukauna, WI
09.2024 - 09.2025
- Recognized for attention to detail and customer satisfaction
- Conducted regular inspections to ensure compliance with quality and safety regulations.
- Delivered exceptional customer service, resolving inquiries and maintaining positive client relationships.
- Provided excellent service by addressing client concerns promptly and professionally.
- Ensured safety with proper usage of industrial cleaning equipment and chemicals.
- Cleaned post construction, Residential, and Commercial spaces, varying between single-time deep cleans, and regularly scheduled cleans.
Certified Lifeguard
Boys and Girls Brigade of Neenah
Camp Onaway, Waupaca
05.2024 - 08.2025
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool activities and enforcing rules.
- Increased guest satisfaction by providing friendly assistance with inquiries, concerns, or facility information.
- Assisted with the planning and execution of special events.
- Communicated effectively with management to identify areas of concern and ascertain reliable methods for remediation.
Cashier
Scheels All Sports
Appleton, WI
11.2022 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Developed rapport and fostered brand loyalty by offering personalized service.
Team Lead
Chick Fil A Appleton
Appleton, WI
08.2019 - 11.2022
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Executed the companies high standards for customer care and service beyond expectation.
- Received several awards and promotions due to outstanding customer service and teamwork.
Education
University of Wisconsin - Stevens Point
Stevens Point, WI 09.2023 - 05.2024
Associate of Science - Veterinary Technician Program
Fox Valley Technical College
Appleton, WIHigh School Diploma -
Menasha High School
Menasha, WI06-2023
Skills
- Client outreach and marketing
- Proficient in professional cleaning standards
- Lifeguard operations - First aid/CPR certified
- Patience and empathy
- Safety management
- Anatomy and physiology (Human and Veterinary) Knowledge
- Complex medical terminology (Human and Vet)
- In-depth scientific knowledge
- Strive for learning and excellence
- Interpretive knowledge
Accomplishments
- Recognized by management for excellent costumer service and care
- Scientific and Medical educational background.
- Recognized for advanced educational accomplishments and scholarships based on academic excellence.
- Efficient with Microsoft software (Excel, outlook, 365)
Certification
- First Aid/CPR Certified
Timeline
Amazon Delivery Associate
Excelerated Delivery
11.2025 - Current
Cleaning Technician
Queen Of Cleaning
09.2024 - 09.2025
Certified Lifeguard
Boys and Girls Brigade of Neenah
05.2024 - 08.2025
University of Wisconsin - Stevens Point
09.2023 - 05.2024
Cashier
Scheels All Sports
11.2022 - 02.2024
Team Lead
Chick Fil A Appleton
08.2019 - 11.2022
Associate of Science - Veterinary Technician Program
Fox Valley Technical College
High School Diploma -
Menasha High School