KIARA AGUILAR
Summary
Dedicated Customer Service with strong oral and written communication skills, active listening, and analytical problem-solving abilities. Committed to enhancing customer experiences through service-oriented behaviors and tailored solutions. A proven leader and problem-solver focused on streamlining operations to reduce costs and boost organizational efficiency. Leverages independent decision-making and sound judgment to contribute positively to company success.
Overview
11
11
years of professional experience
Work History
Amazon Delivery Associate
CNS Logistics
08.2024 - 01.2025
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Followed safety procedures and regulations to protect packages and vehicles.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Security Guard / Administrative Assistant
Allied Universal
07.2020 - 08.2024
- Maintained a clean and welcoming environment for customers by adhering to safety and cleanliness protocols
- Maintained meticulous record-keeping through diligent data entry and database management for critical company information
- Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing essential documents
- Enforced strict entry protocols to prevent unauthorized access and verified identification of all visitors
Cashier
HEB Grocery Store
04.2014 - 04.2021
- Provided excellent customer assistance with fueling vehicles, promoting safety and efficiency on site
- Delivered exceptional customer service through friendly and courteous interactions
- Operated cash register with high accuracy for various payment methods and assisted customers with their needs
- Adapted to flexible scheduling to meet business demands effectively
Housekeeping
Compass Group USA
06.2017 - 10.2018
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
- Cleaned elevators, glass, and planters in public areas.
- Operated electronic backpack vacuums and floor sweepers.
Education
Associate - Health Sciences
Houston Community College
Houston, TX05.2018
High School Diploma - undefined
Chávez High School
Houston, TX05.2015
Skills
- Cash Deposit Preparation
- Administrative Support
- Microsoft Outlook
- Client Engagement
- Data entry and tracking
- 10-key data entry
- Healthcare regulations
- Sanitation protocols
- Hazardous waste disposal
- Sterilization techniques
Timeline
Amazon Delivery Associate
CNS Logistics
08.2024 - 01.2025
Security Guard / Administrative Assistant
Allied Universal
07.2020 - 08.2024
Housekeeping
Compass Group USA
06.2017 - 10.2018
Cashier
HEB Grocery Store
04.2014 - 04.2021
Associate - Health Sciences
Houston Community College
High School Diploma - undefined
Chávez High School