Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
CustomerServiceRepresentative
L. Teresa Svites

L. Teresa Svites

Administrative
Bethlehem,PA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

14
14
years of professional experience

Work History

Administrative Office Associate

Lifepath, Inc.
Bethlehem, PA
07.2014 - 04.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled appointments with supervisors to reconcile petty cash.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Pharmaceutical Packaging

Adecco Staffing
08.2013 - 02.2014
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Completed daily orders with expert picking and packing of shipments.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.

Head Teller

United Check Cashing
Allentown, PA
05.2009 - 07.2013
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customers with appropriate literature on banking products and services.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Assisted customers with banking needs and inquiries.
  • Maintained friendly and professional customer interactions.
  • Trained new hires on customer service policies and procedures.
  • Executed wire transfers, stop payments and account transfers.
  • Generated monthly reports on customer activity and customer feedback.
  • Calculated fees due, interest and change for customer transactions.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.

Education

High School Diploma -

Bethlehem Catholic High School
Bethlehem, PA
06.1986

Skills

  • Financial Transactions
  • Critical Thinking
  • Administrative Operations
  • Records Management
  • Customer Service
  • Team Bonding
  • Cash Deposit Preparation
  • Phone Call Answering
  • Filing
  • Data Entry
  • Microsoft Office
  • Petty Cash Disbursement
  • Process Payments
  • Customer Contact

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Administrative Office Associate

Lifepath, Inc.
07.2014 - 04.2023

Pharmaceutical Packaging

Adecco Staffing
08.2013 - 02.2014

Head Teller

United Check Cashing
05.2009 - 07.2013

High School Diploma -

Bethlehem Catholic High School

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L. Teresa SvitesAdministrative