Emelin Aguirre
Aurora,United States
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.
Customer service professional with history of delivering bilingual support and ensuring client satisfaction. Known for resolving issues efficiently and improving customer experiences. Team-oriented and adaptable, excelling in communication and problem-solving.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
WSP USA Inc.
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Amazon Delivery Driver
Amazon Flex
03.2021 - 08.2023
- Utilized GPS to optimize routes and continuously meet estimated delivery times
- Demonstrated professional conduct with clients to deliver outstanding customer service
- Completed pre- and post-trip safety inspections to record and report any defects and malfunctions
- Interacted with customers pleasantly to meet needs and drive satisfaction
Cashier
Target
02.2016 - 06.2023
- Operated a cash register for cash, check and credit card transactions with accuracy
- Priced merchandise, stocked shelves and took inventory of supplies
- Stocked and replenished merchandise according to store merchandising layouts
- Cleaned and organized the store, including the checkout desk and displays
- Identified potential shoplifters and alerted management
- Welcomed customers into the store and helped them locate items
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
Teacher Assistant
Bright Beginnings Early Learning Center
10.2017 - 02.2021
- Time Management Skills
- Supportive and caring attitude to accompany both adults and children
- Excellent communication skills; cool temperament with an analytic mind
- Provide in depth knowledge
- Instruct students under supervision and guidance
- Observe students performance both positive and negative points
Insurance Agent
A Citywide Insurance
07.2016 - 03.2017
- Calculated quotes and educated potential clients on insurance options
- Tracked the progress of all outstanding insurance claims
- Met with existing and prospective clients each week to select appropriate insurance policies
- Professional Customer Interactions
- Prepared Necessary Paperwork
- Communication Skills
- New Business
- Financial Needs
- Customer Advocate
Cashier, Inventory, Stocker
Shoe Dept
01.2015 - 12.2015
- Shared Product Knowledge
- Professional Customer Interactions
- Dedicated Team Player
- Provided an elevated customer experience to generate a loyal clientèle
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment
- Scheduled weekly inventory pickups and deliveries with vendors
- Communicated with vendors regarding back order availability, future inventory and special orders
- Trained new cashiers on procedures, customer service and sales techniques
Impact, Stocker, Cashier
Hollister
02.2014 - 12.2014
- Prepared merchandise for sales floor
- Achieved sales goals and service performance requirements of $ [amount] through new customer sales
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Routinely answered customer questions regarding merchandise and pricing
- Provided an elevated customer experience to generate a loyal clientèle
- Shared Product Knowledge
- Team Player
- Excellent Time Management
Labor, Assistant, Pay Roll
Espinal Construction Inc
04.2013 - 01.2014
- Wrote sales slips and sales contracts
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Engaged with customers in a sincere and friendly manner
- Built relationships with customers to increase likelihood of repeat business
- Implemented long range planning and budget recommendations
- Installed machinery, equipment and new and replacement parts
- Recorded type and cost of maintenance and repair work
Education
High School Diploma -
Overland High School
12400 E Jewell Ave05-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Fluent bilingualism
- Problem-solving
- [Language] translation
- Customer support
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
WSP USA Inc.
03.2024 - Current
Amazon Delivery Driver
Amazon Flex
03.2021 - 08.2023
Teacher Assistant
Bright Beginnings Early Learning Center
10.2017 - 02.2021
Insurance Agent
A Citywide Insurance
07.2016 - 03.2017
Cashier
Target
02.2016 - 06.2023
Cashier, Inventory, Stocker
Shoe Dept
01.2015 - 12.2015
Impact, Stocker, Cashier
Hollister
02.2014 - 12.2014
Labor, Assistant, Pay Roll
Espinal Construction Inc
04.2013 - 01.2014
High School Diploma -
Overland High School
Similar Profiles
Tyler KramerTyler Kramer
Senior Consultant at WSP USA Inc.Senior Consultant at WSP USA Inc.
KIMBERLY A. DAVISKIMBERLY A. DAVIS
Sr. Project Financial Analysis at WSP USA INC.Sr. Project Financial Analysis at WSP USA INC.
MICHELLE EDWARDSMICHELLE EDWARDS
Assistant Project Manager (Built Ecology) at WSP USA Inc.Assistant Project Manager (Built Ecology) at WSP USA Inc.