EMELIN PIMENTEL
Houston,US
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
Work History
Apple Specialist
Apple
Houston, TX
11.2023 - Current
- Assisted customers with setup and installation of Apple products.
- Educated customers on the proper use of their Apple products in order to maximize usage potential.
- Maintained a comprehensive knowledge of current Apple products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Salesperson
Buckle
Houston, US
05.2023 - 10.2023
- Handled customers with efficiency and attention to detail from the first contact to the final payment, resulting in increased loyalty and partnerships
- Set goals to achieve complete customer satisfaction, which included tracking down hard-to-find merchandise in a variety of locations
- Improved my customer service and telecommunication skills to build long-term relationships with the guests/customer
- Approached customers who were browsing to initiate conversations in order to determine their purchasing preferences
- Promoted the conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Tutor Mentor
iEducate
Houston, US
08.2022 - 03.2023
- Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding
- Conducted educational assessments to determine educational needs and created individualized instructional and tutoring plans that incorporated curriculum objectives
- Assisted students in finding useful study methods to enhance any academic performance.
Education
Maternal Health and Neonatal Nursing - Associate of Science -
San Jacinto College South
01.2025
Skills
- Ability to multi-task
- Fluent in Spanish
- Fluent in English
- Workflow Optimization
- Customer Service
Additional Information - Volunteer
- EXPERIENCE ASSISTANT, 06/01/19, 08/01/19, Pimentel Drywall, My job was to keep track of phone calls and schedules, Translation with calls, In charge of finances, made sure the money was a line weekly, Able to make checks, Comfortable ordering supply for the job
- TEACHERS ASSISTANT, 04/01/18, 04/01/19, Brookline Elementary, Houston, TX, Worked with 2nd graders struggling in math and reading, Assisted with schoolwork and classroom work, Made sure the area was always clean, created a safe place for the students, Monitored students in class, hallways and cafeteria to enforce school rules.
Timeline
Apple Specialist
Apple
11.2023 - Current
Salesperson
Buckle
05.2023 - 10.2023
Tutor Mentor
iEducate
08.2022 - 03.2023
Maternal Health and Neonatal Nursing - Associate of Science -
San Jacinto College South
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