Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emelina Diaz

Jacksonville

Summary

Banquet Server with extensive experience in 5-star hotels, specializing in event setup and breakdown, food and beverage service, and personalized customer service at social, corporate, and wedding events. She is known for her punctuality, teamwork, and ability to work under pressure while maintaining high standards of quality and protocol. She coordinates with the kitchen and bar to ensure precise timing, impeccable dish presentation, and total customer satisfaction. She is committed to complying with hygiene and food handling standards, with a proactive attitude to anticipate and resolve unforeseen events, always ensuring excellence at every event.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

On call banquet server

Hilton Mayo Clinic
Jacksonville
08.2025 - Current

I have experience working as a Banquet Server, performing duties such as preparing and setting up event spaces, serving food and beverages to guests, and providing support during banquets, weddings, and corporate events. I am known for providing friendly and professional service, working efficiently under pressure, and collaborating effectively as part of a team to ensure the success of every event. I also assisted with the dismantling and cleaning of the area after events, always adhering to hygiene and presentation standards.

On call banquet server

Hyatt Regency Jacksonville
Jacksonville
01.2025 - Current

  • Setup and breakdown of event rooms for social and corporate events.
  • Teamwork in high-pressure environments and high-volume events.
  • Tray handling and simultaneous service to multiple tables.
  • Coordination with managers for smooth service times.
  • Control and replenishment of supplies during events.
  • Adaptation to last-minute changes and professionally resolve unforeseen issues.
  • Strict compliance with hygiene and food handling standards.
  • Adaptation to last-minute changes and resolution of unforeseen issues.
  • Effective communication with supervisors, colleagues, and clients.
  • Organization and time management to meet event schedules.
  • Organization of the event room with its respective chairs, tables, cutlery, and napkin rings, according to event specifications.

Housekeeping Memorial Hospital

HCA MEMORIAL HOSPITAL
Jacksonville
11.2021 - Current

  • Strict adherence to hospital cleaning protocols and disinfection of critical areas (patient rooms, operating rooms, common areas).
  • Safe handling of chemicals and cleaning equipment according to OSHA/MSDS standards.
  • Control and replenish supplies (linens, medical supplies, cleaning supplies).
  • Attention to detail to ensure safe and contaminant-free environments.
  • Safe disposal of hospital waste following biosafety procedures.
  • Teamwork with medical and maintenance staff to ensure operational readiness of the areas.
  • Organization and prioritization of tasks in high-demand environments.
  • Effective communication with supervisors and staff to report incidents.
  • Ability to work under pressure while maintaining quality and required standards.
  • Knowledge of infection control and hospital hygiene practices.

On call banquet server

Aidé Cosmopolitan Ballroom
Jacksonville
07.2021 - Current

Banquet professional with four years of experience in setup and service for social and corporate events. Responsible, punctual, and detail-oriented, she is an expert in working under pressure and provides excellent customer service.

Setting up and breaking down rooms, setting up tables and stations for small and large events.

Preparing and placing linens, tableware, glassware, and decorations according to the event specifications.

Table service (dishes, drinks, and desserts) following the event's schedule and protocol.

Providing customer service during the event and resolving incidents quickly and courteously.

Working with the kitchen to coordinate plating and delivery times.

Strict adherence to hygiene and food handling standards.

Key skills: Restaurant setup, table service, plating protocols, customer service, working under pressure, time control, food handling, flexible hours

On call banquet server

Xclusive Services
Jacksonville
06.2021 - 07.2022
  • Cleared away used plates and utensils following end of meal service.
  • Assisted with closing duties such as restocking supplies, wiping down surfaces.
  • Maintained cleanliness of work area throughout shift including tables, chairs and floors.

Education

Accounting Secretarial Work -

Unidades Técnicas Del Cesar
Colombia
01.2018 - 08.2020

Skills

Event setup

Food service

Customer engagement

Hygiene compliance

Teamwork

Flexible hours

Customer service

Ability to work under pressure

Clear communication

Requirements planning

Production organization

Provide service with hospitality standards

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

On call banquet server

Hilton Mayo Clinic
08.2025 - Current

On call banquet server

Hyatt Regency Jacksonville
01.2025 - Current

Housekeeping Memorial Hospital

HCA MEMORIAL HOSPITAL
11.2021 - Current

On call banquet server

Aidé Cosmopolitan Ballroom
07.2021 - Current

On call banquet server

Xclusive Services
06.2021 - 07.2022

Accounting Secretarial Work -

Unidades Técnicas Del Cesar
01.2018 - 08.2020
Emelina Diaz