Emelinda Moran
Yonkers,NY
Summary
Dynamic and adaptable professional with a versatile skill set, seeking to leverage expertise across customer service, banking, marketing, sales, and cybersecurity roles. Equipped with strong communication skills, a commitment to delivering exceptional customer experiences, and a track record of achieving results in diverse environments. Eager to contribute to the success of your company by applying my strategic thinking, analytical abilities, and passion for innovation to drive organizational growth and enhance customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Associate/Beauty Advisor
Sephora
Yonkers, New York
08.2024 - Current
- Managed daily operations, ensuring smooth workflow and effective inventory management
- Managed multiple tasks simultaneously while meeting tight deadlines
- Displayed merchandise to present visually appealing arrangements that drive sales
- Supported logistical tasks, including order processing and stock organization, streamlining supply chain oversight
- Provide personalized beauty consultations, advising customers on skincare, haircare, and makeup products based on their needs
- Demonstrate product usage and benefits, enhancing customer experience through expert knowledge of beauty products
- Drive sales by promoting new product launches, seasonal collections, and special offers
- Assisted in training new team members and implemented new technologies or operational systems
- Executed visual merchandising by strategically arranging products in alignment with brand guidelines
Assistant Manager
Lush Fresh Handmade Cosmetics
Albany, New York
08.2023 - 06.2024
- Exceeded sales targets on lower trafficked days, contributing to overall revenue growth
- Supervised daily operations including scheduling shifts, assigning duties
- Provided exemplary customer service creating personal connections while educating customers on brand values, and conducting product demonstrations
- Leveraged the Store Force dashboard to coach the sales team and optimize the shop floor for our daily goals
- Oversaw cash handling, inventory management, and visual merchandising to maintain store efficiency
- Trained, developed, and led team members to feel comfortable, confident, and to have connections with customers while also promoting diversity and inclusion
- Created reports on sales trends, inventory levels, and financial data
Sales Associate
Bath and Body Works
Albany, New York
11.2022 - 05.2023
- Achieved sales targets by recommending relevant products based on customer needs, while accurately handling cash transactions at register
- Provided exceptional customer service and promoted sales of bath, body, and home fragrance products
- Engaged customers, made tailored product recommendations, organized merchandise, and created attractive displays to enhance shopping experience
- Collaborated with colleagues, participated in training sessions, and ensured adherence to company policies to maintain operational standards
Lead Cashier/Brand Ambassador
American Eagle Outfitters, Inc
Yonkers, New York
10.2019 - 11.2022
- Promoted rewards credit cards, achieving 40 sign-ups in an eight-hour shift
- Trained multiple cashiers simultaneously to enhance team efficiency and service quality
- Managed cash operations while processing sales returns and exchanges with high accuracy
- Built lasting customer relationships through engaging interactions and personalized styling advice
- Ensured organized store layout through effective visual merchandising strategies
- Recognized as Employee of the Week for consistently excelling in store program competitions
- Maintained precise stock records, optimized inventory levels, and efficiently managed incoming shipments
- Collaborated with team members on plans and passovers to meet sales objectives
Front Desk Receptionist
Yonkers Real Estate
Yonkers, New York
06.2017 - 12.2019
- Streamlined front desk operations to ensure seamless service delivery
- Managed appointments and inquiries, maintaining an efficient office environment
- Enhanced client satisfaction through effective communication and customer service skills
- Supported office functions by ensuring meticulous documentation and organization
- Assisted in real estate transactions, ensuring accurate processing of documentation
- Organized office files for easy access to essential documents
- Coordinated inventory of office supplies, maintaining adequate stock levels
- Answered incoming calls, redirecting callers to appropriate personnel and taking messages
Education
Bachelor of Science - Business Economics, Emergency Preparedness, Homeland Security and Cybersecurity
Suny University At Albany
Albany, NY07-2026
Skills
- Adaptability
- Bilingual Spanish/English
- Cash Handling
- Interpersonal Communication
- Leadership
- Microsoft Office
- Organizational Skills
- Problem Solving
- Product Display Strategies
- Quick Learner
- Retail Knowledge
- Sales Analysis
- Sales Support
- Staff Training
- Time Management
- Visual Merchandising
- Workload Prioritization
Certification
- Introduction to Incident Command System, ICS-100
- An Introduction to the National Incident Management System
- National Response Framework, An Introduction
- Introduction to Continuity of Operations
- National Disaster Recovery
Timeline
Operations Associate/Beauty Advisor
Sephora
08.2024 - Current
Assistant Manager
Lush Fresh Handmade Cosmetics
08.2023 - 06.2024
Sales Associate
Bath and Body Works
11.2022 - 05.2023
Lead Cashier/Brand Ambassador
American Eagle Outfitters, Inc
10.2019 - 11.2022
Front Desk Receptionist
Yonkers Real Estate
06.2017 - 12.2019
Bachelor of Science - Business Economics, Emergency Preparedness, Homeland Security and Cybersecurity
Suny University At Albany