Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emely Espinosa

Orlando

Summary

Dynamic professional with a proven track record at JPMorgan Chase, excelling in customer service and problem-solving. Adept at building relationships and negotiating solutions, I consistently exceeded targets while managing multiple projects. My attention to detail and teamwork skills drive successful outcomes in fast-paced environments.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

5
5
years of professional experience

Work History

Credit Card Collection I

JPMorgan Chase
03.2024 - Current
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Promoted positive relationships with clients through professional, respectful, and courteous interactions during collection efforts.
  • Demonstrated strong problem-solving abilities when faced with complex or unique challenges during the collection process.
  • Collected on delinquent accounts to reduce overdue balances.
  • Negotiated payment plans with customers to prevent accounts from entering collections.

Outside Sales Representative

Spectrum
12.2022 - 02.2024
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Exceeded monthly sales targets and quotas consistently.

Scheduling Representative and Sales

Toyota
10.2020 - 11.2022
  • Continuously sought opportunities for professional development in order to stay current with industry trends and best practices in scheduling and time management.
  • Developed a system for tracking employee availability, ensuring the accurate assignment of shifts and minimizing last-minute adjustments.
  • Supported management in meeting project deadlines through effective coordination of resources and time-sensitive tasks.
  • Collaborated with team members to ensure seamless communication regarding schedule changes, updates, and special requests.

Education

High School Diploma -

Osceola High School
Kissimmee, FL
06-2020

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking
  • Attention to detail
  • Excellent communication
  • Active listening
  • Problem resolution

Languages

Spanish
Native or Bilingual

Timeline

Credit Card Collection I

JPMorgan Chase
03.2024 - Current

Outside Sales Representative

Spectrum
12.2022 - 02.2024

Scheduling Representative and Sales

Toyota
10.2020 - 11.2022

High School Diploma -

Osceola High School

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