Emely J. Granja
San Antonio,Texas
Summary
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
8
8
years of professional experience
Work History
Cross Functional Sales Representative
H-E-B
09.2018 - 08.2024
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Assisted customers with store and product complaints
- Served as the company's only bilingual Spanish/English customer service representative
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Answered customers' questions and addressed problems and complaints in person
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Cashier
McDonald's
01.2017 - 08.2018
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Sales Associate
Old Navy,
San Antonio, TX
01.2017 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor’s of arts - criminology and criminal justice, minor in Business administration
University of Texas at SAN ANTONIO
01.2023
associate of applied science -
NORTHWEST VISTA COLLEGE
08.2019
HIGH SCHOOL DIPLOMA -
SKYLINE HIGH SCHOOL
Dallas, Texas06.2017
Skills
- Excellent communication
- Client-focused
- Training and development
- Bilingual in [Spanish]
- Excellent multi-tasker
- Active listening skills
- Energetic work attitude
- Product and service knowledge
Languages
Spanish
Full Professional
Timeline
Cross Functional Sales Representative
H-E-B
09.2018 - 08.2024
Cashier
McDonald's
01.2017 - 08.2018
Sales Associate
Old Navy,
01.2017 - 08.2018
HIGH SCHOOL DIPLOMA -
SKYLINE HIGH SCHOOL
associate of applied science -
NORTHWEST VISTA COLLEGE
Bachelor’s of arts - criminology and criminal justice, minor in Business administration
University of Texas at SAN ANTONIO