Emely Lissette Gallegos
Waller
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Account Representative
Mariner Finance
01.2024 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Worked on the Computer daily
Sales Manager
crocs
04.2021 - Current
- Assisted customers with inquiries and complaints via phone
- Processed orders and returns in a timely and accurate manner
- Maintained customer database and updated records
- Provided product information and recommendations to customers
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Provided leadership during times of organizational change or crisis situations.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Delegated work to staff, setting priorities and goals.
CSR, Sales
Pizza Hut
12.2019 - 02.2021
- Provided customer service support to customers over the phone.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Followed up with customers to ensure their satisfaction.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
Education
High School Diploma -
Waller High School
05.2021
Skills
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong organizational and time management skills
- Attention to detail and accuracy
- Ability to work independently and as part of a team
- Customer service oriented
- Adaptability and flexibility
Languages
English
Professional
Spanish
Professional
Education and Training
other
References
References available upon request.
Timeline
Account Representative
Mariner Finance
01.2024 - Current
Sales Manager
crocs
04.2021 - Current
CSR, Sales
Pizza Hut
12.2019 - 02.2021
High School Diploma -
Waller High School
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