Melinda Haynes
Port Charlotte,FL
Summary
Detail-oriented account representative specializing in organizational skills and reliability. Demonstrated success in managing patient accounts, minimizing claim denials, and supporting a positive team environment.
Overview
6
6
years of professional experience
Work History
Account Representative
Optum
Minnetonka, MN
10.2022 - 07.2026
- Managed client accounts, ensuring timely resolution of inquiries and issues.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Processed insurance claims using electronic health record systems for timely reimbursement.
- Collaborated with healthcare providers to verify patient eligibility and coverage details.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Electronically submitted bills according to compliance guidelines.
- Utilized computer programs to create invoices, letters, and other documents.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Managed patient account inquiries and resolved billing discrepancies efficiently.
Account Representative
Aston Carter
Charlotte, NC
04.2022 - 10.2022
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.
- Prepared reports detailing billing actions, flags, and other key information.
- Collaborated with healthcare providers to verify patient eligibility and coverage details.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Electronically submitted bills according to compliance guidelines.
- Utilized computer programs to create invoices, letters, and other documents.
- Managed patient account inquiries and resolved billing discrepancies efficiently.
Reimbursement Specialist
CareMetx
Bethesda, MD
12.2021 - 02.2022
- Processed reimbursement claims with accuracy, ensuring timely resolution of patient inquiries.
- Collaborated with healthcare providers to verify insurance coverage and eligibility status.
- Analyzed claims data to identify trends and improve reimbursement processes.
- Developed training materials for new team members on reimbursement protocols and systems.
- Maintained patient confidentiality by adhering to strict HIPAA guidelines when handling sensitive information.
Receptionist
Center For the Performing Hearts
Port Charlotte, FL
08.2020 - 04.2021
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Coordinated communications between departments, enhancing collaboration and information flow.
- Maintained accurate records of visitor logs and appointments using electronic management systems.
- Trained new staff on reception procedures and best practices for customer interaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Independence High School
Coal City, WV06.1999
Skills
- Account management
- Document management
- Goal oriented
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Decision-making
- Team building
- Task prioritization
- Interpersonal skills
- Professional demeanor
- Problem-solving aptitude
Timeline
Account Representative
Optum
10.2022 - 07.2026
Account Representative
Aston Carter
04.2022 - 10.2022
Reimbursement Specialist
CareMetx
12.2021 - 02.2022
Receptionist
Center For the Performing Hearts
08.2020 - 04.2021
High School Diploma -
Independence High School