Emely Lopez
Valley Center,CA
Summary
Detail-oriented merchandising professional aiming to leverage. Strong passion for utilizing consumer behavior expertise and knowledge of color theory to create captivating visual displays. Accurately assess competition and pursues effective ways to boost sales and reinforce client brands. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.
Overview
5
5
years of professional experience
Work History
Front of House Staff Member
A Delight Of France Bakery And Bistro
12.2022 - Current
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
Lead Barista
Serenitea
02.2021 - 12.2022
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
Shift Lead Manager
Lupita's Mexican Food
07.2018 - 09.2019
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
Associate of Arts - Photography
Palomar College
San Marcos, CA05.2023
Skills
- Customer Service
- Guest Engagement
- Decision Making
- Time Management
- Adobe Creative
- Lighting Techniques
- Problem Solving
Languages
Spanish
Native or Bilingual
Timeline
Front of House Staff Member
A Delight Of France Bakery And Bistro
12.2022 - Current
Lead Barista
Serenitea
02.2021 - 12.2022
Shift Lead Manager
Lupita's Mexican Food
07.2018 - 09.2019
Associate of Arts - Photography
Palomar College
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