Emely Polanco
Gastonia,NC
Summary
Skilled Dispatcher with background in coordinating and directing vehicles, equipment, or staff according to regulations and established policies. Known for strong problem-solving capabilities, clear communication skills, and ability to stay calm under pressure. Demonstrated success in optimizing routes, managing crisis situations effectively, and improving response times. In previous roles have enhanced operational efficiency significantly while maintaining high standards of safety.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Elizabethtown Gas
Elizabeth, NJ
07.2023 - 09.2024
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Investigated and solved routine and complex customer issues to earn repeat business.
- Contacted customers about potential service upgrades, new services and account changes.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Call Center Representative
Fhcann
Exeter, NH
02.2022 - 09.2024
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Attended regular training sessions on updates and changes within the industry or organization.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained accurate records of customer interactions for future reference.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Dispatcher
FGO Logistics
Tampa , FL
11.2020 - 08.2021
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Documented services performed, operations information, and dispatch details in system.
- Ensured compliance with safety regulations and company policies.
- Oversaw communications within assigned territories.
Education
High School Diploma -
Henry D Perry Educational Center
Miramar, FL06-2018
Skills
- Driver communication
- Problem-solving
- Processing orders
- Active listening
- Dispatching field personnel
- Database updates
- Team collaboration
- Call handling
- Customer service
- Time management
- Closing tickets
- Complaint resolution
- Account updating
- Live chat support
- Verbal and written communication
- Multitasking and organization
- Multi-line phone talent
Custom
- Bilingual (Spanish)
Timeline
Customer Service Agent
Elizabethtown Gas
07.2023 - 09.2024
Call Center Representative
Fhcann
02.2022 - 09.2024
Dispatcher
FGO Logistics
11.2020 - 08.2021
High School Diploma -
Henry D Perry Educational Center
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