Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Emely Rosario

Emely Rosario

The Bronx,NY

Summary

Dynamic leader with a proven track record at C Town Supermarket, enhancing profitability and market share through strategic pricing and innovative marketing campaigns. Excelled in utilizing pricing software and Microsoft Excel, coupled with exceptional problem-solving and teamwork skills. Achieved significant revenue growth by optimizing business strategies and fostering cross-departmental collaboration.

Overview

3
3
years of professional experience

Work History

Pricing Manager

C Town Supermarket
01.2023 - Current
  • Analyzed customer data to develop targeted pricing strategies for improved customer satisfaction and revenue growth.
  • Negotiated contracts with suppliers/vendors for cost-effective procurement, reducing operational expenses.
  • Streamlined pricing processes for increased efficiency, reducing manual work and potential errors.
  • Developed customized pricing proposals to attract new clients and retain existing customers.
  • Managed cross-functional projects to improve the product/service portfolio, driving revenue growth and profitability.
  • Conducted competitor analysis to identify opportunities for competitive advantage through innovative pricing tactics.
  • Evaluated promotional offers'' effectiveness in driving sales volume, making necessary adjustments for optimal results.
  • Identified underperforming products/services within the portfolio, recommending strategic changes or discontinuation as needed.
  • Implemented price optimization tools and techniques that led to more accurate forecasting and informed decisionmaking.
  • Ensured compliance with legal requirements related to price setting by staying updated on industry regulations.
  • Improved company market share by adjusting prices based on market dynamics and customer demand patterns.
  • Established key performance indicators for tracking the success of implemented pricing strategies.
  • Provided ongoing training and support to sales representatives on best practices for negotiating deals with clients based on value-based pricing principles.
  • Collaborated with product management teams to ensure accurate costing information was used in all pricing decisions.
  • Increased profitability by implementing strategic pricing initiatives and monitoring market trends.
  • Demonstrated adaptability in responding quickly to changing market conditions, allowing the company to stay ahead of competitors and maintain profitability.
  • Enhanced collaboration between sales, marketing, and finance departments by providing comprehensive pricing insights.
  • Led a team of analysts to optimize pricing models, improving overall financial performance.
  • Communicated effectively across various organizational levels regarding changes in prices or promotions that impacted business operations.
  • Reduced operational costs by identifying inefficiencies in current pricing systems and processes.
  • Created and managed social media campaigns to increase brand engagement.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Conducted market research to identify new opportunities and target markets.
  • Devised content strategy to effectively engage target audiences.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Coordinated with design and media teams to develop high-quality creative assets.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
  • Managed budget allocation and resource utilization to maximize marketing ROI.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Optimized email campaigns to increase open and click-through rates.
  • Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
  • Improved website visibility through development and implementation of SEO strategies.
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Mentored local personnel on best practices and protocols to maximize productivity.
  • Generated sponsorships with related and partnering entities to enhance marketing objectives.
  • Wrote and distributed press releases to increase brand visibility.

Cashier

C Town Supermarket
01.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Store Manager

McDonald's
04.2022 - 01.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.

Education

Radiology - Radiology Tech

Hostos Community College
The Bronx, NY

Skills

Pricing software proficiency

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Pricing Manager

C Town Supermarket
01.2023 - Current

Store Manager

McDonald's
04.2022 - 01.2023

Cashier

C Town Supermarket
01.2022 - Current

Radiology - Radiology Tech

Hostos Community College

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Emely Rosario