Emely Vargas
Englewood,NJ
Summary
Developed multitasking skills in a fast-paced customer service environment while also building sales and communication skills. Maintained a friendly attitude at all times and received positive feedback from clients and coworkers, while also helping fulfill their needs in a professional manner. Meanwhile also learning about business strategy and day to day operations in a franchised location. Eager to learn and improve every day and open to adjusting to any new work environment.
Overview
3
3
years of professional experience
Work History
Front Desk + Sales Associate
Massage Envy Spa
05.2024 - 03.2025
- Managed clients' memberships, often working with other locations to do this efficiently.
- Handled cash and card transactions, managed, and made changes to financial accounts (freezing payments, canceling memberships, refunding products, changing payment options, editing transactions).
- Maintained the cash register balance and fixed issues regarding it.
- Provided insightful and personal service recommendations based on conversations with clients.
- Built up sales experience by selling memberships, packages, and gift cards based on clients' lifestyles and goals, as well as products based on their skin.
- Collaborated with team members of different positions, or from different locations, to achieve daily and monthly sales targets.
- Scheduled appointments and managed daily schedules of over 14 employees, changing them daily based on store, service provider, and client needs.
- Found solutions for daily operational issues within the store or on the computers, as well as resolved issues with clients over the phone daily.
- Built and maintained long-lasting client relationships through consistent interactions and assistance.
Cashier
Bianco Nero Gelato
09.2022 - 08.2023
- Utilized store's POS system to complete transactions efficiently.
- Informed customers about current ice cream flavors, ingredients and nutritional information.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Followed health department regulations regarding food storage, preparation and sanitation.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Processed customer complaints professionally while maintaining a friendly attitude towards them.
Education
Business Administration
Montclair State University
Montclair, NJHigh School Diploma - undefined
Dwight Morrow High School
Englewood, NJ06.2023
Skills
- POS System
- Friendly and helpful
- Conflict Resolution
- Sales expertise
- Relationship building
- Detail-oriented
- Cash register operation
- Continuous improvement
- Customer needs assessment
Accomplishments
- Honor Roll Student
- BioMedicine Academy
- Voted Most Artistic
Languages
Spanish: Native/ Bilingual
Interests
- Weightlifting as well as calisthenics and cardio
- Drawing and painting people or objects
- Importance of self care for all ages and demographics
Timeline
Front Desk + Sales Associate
Massage Envy Spa
05.2024 - 03.2025
Cashier
Bianco Nero Gelato
09.2022 - 08.2023
High School Diploma - undefined
Dwight Morrow High School
Business Administration
Montclair State University