Loretta White
Boston,MA
Summary
Professional with robust experience in guest services, ready to excel in client-facing roles. Skilled in managing front desk operations, supporting team collaboration, and adapting to changing needs. Strong expertise in communication, problem-solving, and multitasking, ensuring smooth operations and high customer satisfaction. Reliable, approachable, and results-driven, with focus on delivering exceptional service and fostering positive environment.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Equinox
08.2024 - Current
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
Server/Bartender
Lily’s Pizza Bar and Patio
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Work Study
Financial Aid Office
09.2022 - 05.2023
- Delivered prompt assistance with administrative tasks such as scheduling meetings or appointments for faculty members or supervisors.
- Provided exceptional customer service, addressing inquiries from students, faculty, and staff promptly and professionally.
- Ensured timely completion of assigned tasks by setting priorities and establishing clear goals for daily activities.
Brand Ambassador
American Eagle Outfitters
07.2021 - 12.2021
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Provided exceptional customer service to drive satisfaction.
Education
Bachelor of Science - Business Management//Minor in Accounting
Suffolk University
Boston, MA05.2026
Went For Major
University of New Hampshire
Durham, NH05.2024
Skills
- Customer Service
- POS System
- Experience with Microsoft program
- Seasoned negotiator
Accomplishments
- An alumni of Kappa Delta at the University of New Hampshire.
- Volunteered at the American College of Healthcare Executives(ACHE) summit where I assisted in helping the staff run the event smoothly, along with conversing with attendees and learning about healthcare.
- Participated in philanthropy events through my sorority that supported Prevent Child Abuse America and Girl Scouts of America.
Timeline
Front Desk Associate
Equinox
08.2024 - Current
Server/Bartender
Lily’s Pizza Bar and Patio
06.2023 - Current
Work Study
Financial Aid Office
09.2022 - 05.2023
Brand Ambassador
American Eagle Outfitters
07.2021 - 12.2021
Bachelor of Science - Business Management//Minor in Accounting
Suffolk University
Went For Major
University of New Hampshire
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