Emely A. Ortiz
Bronx,NY
Summary
Motivated Scholar looking to enhance skills in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Main Office Assistant
School Community Service
04.2024 - 06.2024
- Assisted Staff and Scholars
- Help teachers and staffs organize and host activities
- Distribute supplies
- Extra assistance with mail
Election Poll Worker
Government
04.2024 - 04.2024
- Provided exceptional customer service, assisting first-time voters with the registration process and guiding them through the steps of casting their ballot successfully.
- Enhanced voter experience by efficiently processing registrations and verifying voter eligibility.
- Participated in training sessions prior to Election Day, staying informed on updated procedures and requirements for successful elections management.
- Upheld the confidentiality and integrity of the voting process by never disclosing any voter''s personal information or political preferences while working at the polling station.
- Increased customer service success rates by quickly resolving issues.
Retail & Cashier
Artuso's Pastry shop
01.2023 - 03.2024
- Assisted bakers & customers
- Help Organize the store
- Assisted with transactions
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Helped customers complete purchases, locate items, and join reward programs.
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
Community Explorer
NYPD Explorers
01.2019 - 11.2023
- Would participate in community service by cleaning the community, tutoring children and serving in kitchens
- Got certifications, and ranked up for achievements and behavior.
- Explored the law field while teaching others everything i learned.
Customer service
Beauty Salon Yarit
06.2021 - 06.2023
- Assisted with hair washing
- Greet customers
- Assisted with the transactions between the client and company
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Monitored and ordered supplies and materials to keep office well stocked.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
Dental Assistant
Gun Hill Dental Associates,P.C
07.2022 - 08.2022
- Greet Customers
- Take x-rays
- Assist doctors with procedures and set ups
- Make sure all customers feel comfortable and are stable
Education
Digital Forensics
University At Albany
Albany, NY05.2028
High School Diploma -
Dr. Richard Izquierdo Health & Science Charter
The Bronx, NY06.2024
Skills
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Decision-Making
- Active Listening
- Organizational Skills
- Customer Service
- Friendly, positive attitude
- Verbal Communication
- Multitasking Abilities
Skills
Proficient in English and Spanish. Work with Microsoft office and Social Media
Extracurricular Activities
Softball Team (PSAL) Bronx, NY
Team Captain, First Baseman, Second Baseman, Shortstop, Left fielder Captain
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Main Office Assistant
School Community Service
04.2024 - 06.2024
Election Poll Worker
Government
04.2024 - 04.2024
Retail & Cashier
Artuso's Pastry shop
01.2023 - 03.2024
Dental Assistant
Gun Hill Dental Associates,P.C
07.2022 - 08.2022
Customer service
Beauty Salon Yarit
06.2021 - 06.2023
Community Explorer
NYPD Explorers
01.2019 - 11.2023
Digital Forensics
University At Albany
High School Diploma -
Dr. Richard Izquierdo Health & Science Charter
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