Emelyn Morales
Wendell,NC
Summary
Dedicated and compassionate Certified Nurse Aide, driven by a strong commitment to providing high-quality, personalized care. Proficient in both English and Spanish, ensuring seamless and empathetic communication with patients from diverse backgrounds. Unwavering focus on delivering exceptional care, coupled with language proficiency, positions me as a valuable asset to elevate patient experience.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Walmart
10.2019 - Current
- Improved team efficiency by 15%, resulting in a 20% reduction in customer wait times and a 10% increase in daily cases resolved.
- Trained and mentored associates, emphasizing performance-oriented strategies and customer service techniques.
- Lowered departmental operating costs by 20% while enhancing customer satisfaction scores by 10%.
- Actively listened to customers, promptly addressing concerns, and escalating major issues to the supervisor.
- Led teams to consistently maintain a 95% satisfaction rate, surpassing benchmarks for high customer satisfaction scores.
Certified Nursing Assistant
Brookdale Senior Living Facility
07.2023 - 10.2023
- Provided direct care to 4-12 residents daily, maintaining a 100% compliance rate with care plans and patient goals.
- Responded promptly to call lights, adjusting bed rails and equipment to enhance patient comfort and safety.
- Assisted with shaving, bathing, and teeth brushing, promoting good oral and personal hygiene.
- Conducted vital sign checks, monitoring temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and closely monitored intake to help patients meet their nutritional objectives.
- Achieved a 98% satisfaction rate among the patients served through consistent care and attention.
Education
Associate of Science - Diagnostic Medical Sonography
Wake Technical Community College
Raleigh, NC01.2027
Certification - Certified Nurse Assistant
Care One Health Institution
Raleigh, NC2023
Certification - CPR/First Aide
CPR Certification Raleigh
Raleigh, NC04.2022
Skills
- HIPPA
- Direct Patient Care
- Mobility Assistance
- Electronic Charting
- Infection Control
- Patient monitoring
- Leadership
- ADL assistance
Timeline
Certified Nursing Assistant
Brookdale Senior Living Facility
07.2023 - 10.2023
Customer Service Manager
Walmart
10.2019 - Current
Associate of Science - Diagnostic Medical Sonography
Wake Technical Community College
Certification - Certified Nurse Assistant
Care One Health Institution
Certification - CPR/First Aide
CPR Certification Raleigh
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