Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emelyn Tapia

Worcester,MA

Summary

Dynamic and results-driven professional with experience at WCAC as a Secure Jobs Case Manager and Intake Worker. Expert in service planning and client empowerment, successfully enhancing community engagement and program enrollment. Proven ability to assess needs and develop tailored support plans, ensuring optimal client outcomes through active listening and strategic resource coordination.

Overview

4
4
years of professional experience

Work History

Secure Jobs Case Manager

WCAC
Worcester, MA
03.2025 - Current
  • Developed individualized service plans to address client needs and ensure comprehensive support.
  • Coordinated client referrals to appropriate community resources and services to enhance accessibility.
  • Monitored client progress through regular assessments, adjusting plans as necessary for optimal outcomes.

Intake Worker

WCAC
Worcester, MA
03.2022 - 03.2025

• Assessed client needs through comprehensive intake to determine eligibility for services.

• Coordinated outreach events to raise awareness about available services, increasing community engahement and program enrollment rates.

Education

Business Administration And Management

Hostos Community College
Bronx, NY

Skills

  • Positive attitude
  • Client empowerment
  • Service planning
  • Active listening

Languages

Spanish
Native or Bilingual

Timeline

Secure Jobs Case Manager

WCAC
03.2025 - Current

Intake Worker

WCAC
03.2022 - 03.2025

Business Administration And Management

Hostos Community College

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Emelyn Tapia