Em (Emily) Kase
Harrisburg,PA
Summary
Visual artist and content creator with a passion for art and design, as well as intersectional community spaces and connections. 5+ years experience in retail/customer service. Working in retail, specifically for Apple, has given me a great skill set in terms of communication and interacting with all different types of people, and helped me hone my multitasking skills in a fast-paced, constantly evolving environment. Outgoing and friendly with excellent interpersonal communication strengths. Solid experience processing payments, handling product, and meeting customer demands with diligent and well-organized mentality. Able to adapt to different environments and problem solve.
Overview
5
5
years of professional experience
Work History
Self Employed Artist
gremlinkisses
Harrisburg, United States
10.2020 - Current
- Established and maintained productive, professional working relationships to promote beneficial project results.
- Implemented artistic vision to give art purpose and meaning.
- Met aesthetic and technical criteria to complement design usability and enhance functionality with attractive layouts.
- Advertised and sold art online and at art exhibitions and fairs to increase exposure.
- Contributed to creative process through original ideas and inspiration.
- Utilized oil paints, acrylics and charcoal to design mixed media, drawings and painting pieces.
- Created custom drawings and paintings using fine oils, acrylics and charcoal on high quality canvas.
- Drew illustrations and concepts for visualization, presentation and development purposes.
- Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints and pencils to complete unique piece for customers.
- Created concept designs and sketches to develop images and scenes.
- Put together videos for social media, advertising and informational purposes.
- Developed print materials such as brochures, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Used Procreate to create images and layouts.
- Employed design fundamentals when selecting typography, composition, layout and color in design work.
Operations Specialist
Apple
Lancaster, PA
10.2019 - 07.2021
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
- Performed data entry and completed proper paperwork.
- Verified contents of inventory loads against Bills of Lading.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.
Specialist
Apple
Lancaster, PA
09.2018 - 10.2019
- Engaged with customers to build rapport and loyalty.
- Recommended accessories and complementary purchases to boost revenue.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
Sales Associate
Clarks
Lancaster, PA
11.2017 - 09.2018
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories and merchandise care.
- Recommended accessories and complementary purchases to boost revenue.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Credit Hours in Art/Graphic Design -
Millersville University of Pennsylvania
Millersville, PA2020
Skills
- Conversational American Sign Language Experience - 11 years
- Customer Service
- Detail-Oriented
- Analytical and Critical Thinking
- Adaptability
- Verbal and Written Communication
- Organization and Prioritization
- Relationship Building
- Stocking Supplies and Retail Products
- Workstation Maintenance
- Front of House Operations
- Hospitality and Professionalism
- Resolving Complaints
- Problem Solving
Accomplishments
- American Sign Language
- Accessibility/Disability Knowledge
- Customer service
- Experience with fast paced environment with multitasking required
- Organization skills necessary for product and company success
- Curation of visual merchandise placements on sales floor
- Shipping and receiving duties for multiple products and locations
- Constantly changing and evolving product knowledge
- Emphasis on team work and collaboration to create smooth product delivery and customer experience
American Sign Language
11+ years experience with conversational ASL in both personal and professional environments.
Timeline
Self Employed Artist
gremlinkisses
10.2020 - Current
Operations Specialist
Apple
10.2019 - 07.2021
Specialist
Apple
09.2018 - 10.2019
Sales Associate
Clarks
11.2017 - 09.2018
Credit Hours in Art/Graphic Design -
Millersville University of Pennsylvania