Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Emerald Felix

Edwards,CO

Summary

Customer service professional with strong background in leadership and problem-solving. Skilled in team collaboration, conflict resolution, and adapting to changing needs. Valued for reliability, effective communication, and results-driven approach. Proven ability to improve customer satisfaction and enhance operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager

State Farm
Edwards, CO
09.2025 - Current
  • Resolved escalated customer issues, demonstrating strong problem-solving skills under pressure.

Account Manger - Personal/Small Commercial Lines

Crest Insurance Group, Formally Alliance Insurance Agency
Denver, CO
07.2023 - 09.2025
  • Effectively collaborated with coworkers to achieve task completion aligned with organizational objectives.
  • Adapted to changing priorities while managing multiple responsibilities.
  • Resolved customer issues quickly, enhancing satisfaction through timely responses.
  • Partnered with departmental leaders to define strategic goals and initiatives.
  • Improved operational efficiency by identifying problems and implementing solutions.
  • Proficient in using Microsoft Office and Adobe Creative Suite for various tasks.

PL Account Manager

Conexus Insurance Partners, Formally DLP Insurance Group
04.2021 - 07.2023
  • Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
  • Managed a portfolio of accounts by providing timely support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.

PL Producer

Colorado Insurance
06.2020 - 04.2021

PL Account Manager/Office Manager

Mountain West Insurance
11.2018 - 06.2020

Education

Early Childhood Education

Colorado Mountain College
Edwards

Skills

  • Performance tracking and goal setting
  • Relationship management
  • Cross-selling and upselling
  • Time management and multitasking
  • Problem solving and conflict resolution
  • Organizational skills and adaptability

Certification

P&C License

LANGUAGES

Spanish Fluent

Timeline

Assistant Manager

State Farm
09.2025 - Current

Account Manger - Personal/Small Commercial Lines

Crest Insurance Group, Formally Alliance Insurance Agency
07.2023 - 09.2025

PL Account Manager

Conexus Insurance Partners, Formally DLP Insurance Group
04.2021 - 07.2023

PL Producer

Colorado Insurance
06.2020 - 04.2021

PL Account Manager/Office Manager

Mountain West Insurance
11.2018 - 06.2020

Early Childhood Education

Colorado Mountain College