Emerald Norman
Summary
Leave Of Absence Coordinator with 3 years of experience in enhancing employee satisfaction and operational efficiency through strategic process improvements. Demonstrates expertise in data analysis and trend identification, leading to actionable insights and streamlined communication. Committed to driving innovation and compliance while maintaining accurate records and fostering a collaborative work environment.
Dependable professional with background in coordinating leaves of absence. Experience includes managing FMLA/LOA claims, maintaining compliance with federal and state laws, and providing effective communication to employees regarding leave policies. Strengths include strong organizational skills, quality decision-making ability, and adeptness at balancing multiple priorities for optimal operations. Previous roles have demonstrated positive impact through improved processes and enhanced employee understanding of LOA procedures.
Overview
6
6
years of professional experience
4041
4041
years of post-secondary education
Work History
Leave Of Absence Coordinator
Sedgwick
03.2023 - Current
- Coordinate leave requests, ensuring compliance and timely processing for over 100 employees monthly.
- Streamlined communication between departments, resulting in improved response times.
- Utilized analytical skills to identify trends in leave patterns, providing actionable insights.
- Resolved complex leave issues, enhancing employee satisfaction and reducing complaints.
- Implemented tracking system improvements, achieving measurable efficiency gains.
- Managed leave of absence requests, ensuring compliance with policies and improving processing time for employees.
- Maintained accurate records of employee leave statuses, contributing to overall data integrity and informed decision-making.
Revenue Billing Cyclist
FirstSource
07.2022 - 02.2023
- Managed billing cycles, ensuring accuracy and timely invoicing, enhancing client satisfaction.
- Resolved billing discrepancies, improving cash flow and reducing outstanding balances.
- Collaborated with cross-functional teams to streamline billing processes, boosting efficiency.
- Analyzed revenue data to identify trends, supporting strategic decision-making.
- Implemented solutions to reduce errors, achieving measurable improvements in billing accuracy.
- Managed billing cycles to ensure timely revenue recognition, leading to substantial improvements in cash flow and financial accuracy.
- Analyzed billing discrepancies and implemented corrective measures, resulting in noticeable gains in customer satisfaction and reduced inquiry resolution time.
Vaccine Resource Coordinator
Omni
06.2021 - 06.2022
- Coordinated vaccine distribution logistics, ensuring timely delivery and achieving substantial improvements in vaccination rates.
- Fostered partnerships with healthcare providers, enhancing resource sharing and improving community outreach efforts.
- Analyzed vaccination data trends to optimize resource allocation, leading to more effective deployment strategies.
- Implemented a tracking system for vaccine inventory, reducing discrepancies and ensuring accurate supply management.
- Streamlined vaccine distribution processes, significantly enhancing delivery efficiency and boosting vaccination rates across multiple communities.
Healthcare Specialist
Teleperformence
01.2020 - 06.2021
- Provided compassionate healthcare support, ensuring patients felt valued and heard, fostering a trusting environment.
- Streamlined patient intake procedures, significantly reducing wait times and enhancing overall patient satisfaction.
- Monitored patient data to identify trends, enabling targeted health interventions and improving patient outcomes.
- Delivered compassionate patient care by actively listening and addressing concerns, fostering a trusting relationship that improved patient engagement.
Education
Medical Billing and Coding -
Trident University International
OnlineEl Dorado High School
El Dorado, ARSkills
- Data Analysis
- Customer Service
- Time Management
- Process Improvement
- Team Collaboration
- Analytical Thinking
- Trend Analysis
- Leave management
- Record keeping
- Employee relations
- Billing accuracy
- Return-to-work programs
- ADA compliance
- Discretion and confidentiality
Timeline
Leave Of Absence Coordinator
Sedgwick
03.2023 - Current
Revenue Billing Cyclist
FirstSource
07.2022 - 02.2023
Vaccine Resource Coordinator
Omni
06.2021 - 06.2022
Healthcare Specialist
Teleperformence
01.2020 - 06.2021
Medical Billing and Coding -
Trident University International
El Dorado High School