Emerald Sam
Houston,TX
Summary
Detail-oriented Data Entry Specialist with 2 years of experience in accurate and efficient data management and 3 years in customer service. Skilled in maintaining confidentiality, meeting tight deadlines, and delivering exceptional accuracy. Proficient in Microsoft Excel, Google Sheets, and CRM software. Committed to ensuring data integrity and providing outstanding service in remote environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Debris Supervisor
Thompson Consulting Services
- Current
- Supervised debris monitoring teams, ensuring accurate documentation of storm damage
- Trained monitors on photographing and uploading data correctly to streamline reporting
- Organized documents and tracked project progress to ensure timely completion
- Communicated effectively with team members and stakeholders to address challenges
Home Health Aide
Amada Senior Care
10.2023 - 12.2024
- Provided compassionate care and assistance with daily living activities for senior clients
- Maintained accurate records of client conditions and progress, ensuring proper documentation
- Coordinated with families and healthcare providers to address client needs effectively
Customer Service Representative
Luce Research
07.2021 - 06.2022
- Delivered exceptional customer support via phone, email, and live chat to resolve an average of 50 inquiries daily
- Maintained a 95% customer satisfaction rate by actively listening and providing effective solutions
- Recorded detailed interaction logs using Salesforce CRM, ensuring accurate customer records
- Supported team operations by handling administrative and data entry tasks for customer accounts
Education
Associate Degree - Business Administration
Houston Community College
Houston, TX12.2024
Skills
- Data entry and management
- Proficiency in Microsoft Excel
- Strong organizational skills
- Typing speed: 70 WPM with high accuracy
- Problem-solving
- Time management
- Communication skills
Certification
- Microsoft Office Specialist
- Data Entry Certification
Professional Development
- Completed online training in Advanced Excel and Data Analysis Tools (Coursera).
- Participated in workshops on Remote Work Best Practices and Productivity Tools.
Timeline
Home Health Aide
Amada Senior Care
10.2023 - 12.2024
Customer Service Representative
Luce Research
07.2021 - 06.2022
Debris Supervisor
Thompson Consulting Services
- Current
- Microsoft Office Specialist
- Data Entry Certification
Associate Degree - Business Administration
Houston Community College
Similar Profiles
Jawaun StuckeyJawaun Stuckey
Debris Monitor at Thompson Consulting ServicesDebris Monitor at Thompson Consulting Services
Jamie Walker, Jr.Jamie Walker, Jr.
Debris Monitor at Thompson Consulting ServicesDebris Monitor at Thompson Consulting Services
Stanley NnannaStanley Nnanna
Project Monitor at Thompson Consulting ServicesProject Monitor at Thompson Consulting Services