Lisa Green
Virginia Beach,VA
Overview
25
25
years of professional experience
Work History
Administrative Assistant Supervisor
Sentara Norfolk General Hospital
Norfolk, VA
06.2023 - Current
- Supervised daily operations of administrative staff at a major healthcare facility.
- Developed and maintained filing systems for patient records and documents.
- Assisted in creating reports for department meetings and presentations.
- Communicated effectively with staff, patients, and external partners daily.
- Scheduled employee shifts, vacation time, overtime requests. according to business needs.
- Provided administrative support to department staff and management team.
- Received visitors at front desk; provided general information about services offered by the organization.
- Coordinated scheduling and appointments for medical professionals and patients.
- Managed office supplies and inventory to ensure efficient workflow.
- Trained new administrative personnel on hospital procedures and software systems.
- Prepared payroll data for submission to Human Resources Department.
- Answered incoming calls from customers and clients; responded to inquiries or directed them appropriately.
- Resolved customer service issues in a professional manner while maintaining confidentiality of information.
- Maintained and updated records, databases, and filing systems.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Patient Care Specialist
Sentara
Virginia Beach, Virginia
01.2022 - Current
- Assisted patients with intake forms and medical history documentation.
- Coordinated patient appointments and follow-up communications effectively.
- Managed patient records using electronic health record systems diligently.
- Collaborated with healthcare teams to ensure seamless patient care delivery.
- Addressed patient inquiries and concerns with empathy and professionalism.
- Facilitated communication between patients and healthcare providers efficiently.
- Maintained a clean and organized patient care environment consistently.
- Assisted patients with completing registration forms and insurance paperwork.
- Responded promptly to patient inquiries and concerns.
- Provided emotional support to family members of critically ill or injured patients.
- Compiled data for reports related to quality assurance initiatives.
- Maintained accurate patient records in the Electronic Health Records system.
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality.
- Answered patient call signals and signal lights to determine patients' needs.
- Participated in staff meetings, educational programs, and community outreach events.
Personal Care Assistant
Silver Care Center
Norfolk, Virginia
10.2021 - 07.2022
- Assisted clients with daily living activities and personal hygiene.
- Monitored and documented patient health status and needs.
- Provided companionship and emotional support to enhance client well-being.
- Supported mobility by assisting with transfers and ambulation exercises.
- Maintained cleanliness and safety of living environments for clients.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Collaborated with families to address concerns about client care needs.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided ongoing compassionate patient care for each client.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
- Educated family members about proper techniques for caring for the client at home.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Maintained detailed records of services performed on clients.
Medical Assistant/Medical Receptionist
EVMS Pain Management and Rehab/Internal Medicine
Norfolk, Virginia
01.2001 - 05.2020
- Assisted in patient intake and history documentation for efficient processing.
- Coordinated appointments and managed scheduling for multiple providers.
- Conducted vital sign checks and recorded patient measurements accurately.
- Educated patients on treatment plans and medication instructions clearly.
- Collaborated with healthcare team to streamline patient care processes.
- Maintained medical records in compliance with privacy regulations securely.
- Supported administrative tasks, including billing and insurance verification efficiently.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Educated patients about medications, procedures and physician's instructions.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Assisted back office patient processes to reduce office wait times.
- Supported administrative staff by processing payments.
- Greeted patients and ensured smooth check-in processes at a busy medical office.
- Maintained electronic health records with confidentiality and attention to detail.
- Collected and verified patient information for accuracy before consultations.
- Communicated effectively with diverse patient populations and addressed concerns promptly.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Verified insurance coverage for appointments and collected co-payments as required.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Education
Medical Assistant - Medical Technology
Tidewater Technical June 99 - June 2000
Norfolk, VA06-2020
Some College (No Degree) - Social Work
Norfolk State University August 2023-present
Norfolk, Virginia, VASkills
- Patient records management
- Scheduling coordination
- Reporting and documentation
- Staff training
- Customer service
- Data entry accuracy
- Office administration
- Equipment maintenance
- Strategic planning
- Teamwork
- Data Entry Management
- Regulatory compliance
- Employee supervision
- Excellent communication
- MS office suite
- Documentation and control
- Data retrieval systems
- Compliance monitoring
- Database administration
- Records management
- Efficient workflow
- Attention to detail
- Effective communication
- Healthcare compliance
- Team collaboration
Timeline
Administrative Assistant Supervisor
Sentara Norfolk General Hospital
06.2023 - Current
Patient Care Specialist
Sentara
01.2022 - Current
Personal Care Assistant
Silver Care Center
10.2021 - 07.2022
Medical Assistant/Medical Receptionist
EVMS Pain Management and Rehab/Internal Medicine
01.2001 - 05.2020
Medical Assistant - Medical Technology
Tidewater Technical June 99 - June 2000
Some College (No Degree) - Social Work
Norfolk State University August 2023-present