Suman Phogat

• Supervised administrative staff, enhancing office operations and team collaboration.
• Managed incoming correspondence and prioritized communications effectively.
• Implemented standard operating procedures to enhance workflow efficiency.
• Facilitated team meetings to discuss project updates and goals.
• Coordinated interdepartmental activities, streamlining workflow processes.
• Provided administrative support to department staff and management team.
• Resolved customer service issues in a professional manner while maintaining confidentiality of information.
• Processed invoices for payment through accounts payable.
• Answered incoming calls from customers and clients; responded to inquiries or directed them appropriately.
• Conducted staff performance evaluations to monitor progress and individual skills.
• Directed and oversaw office personnel activities.
• Delegated work to staff, setting priorities and goals.
• Resolved customer complaints or answered customers' questions.
• Coordinated with other supervisors, combining group efforts to achieve goals.
• Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
• Issued work schedules, duty assignments and deadlines for office or administrative staff.
• Interpreted and explained work procedures and policies to brief staff.
• Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
• Advised managers on staffing solutions and procedural enhancements, improving operational effectiveness.
• Personal Assistant to Treasurer Vivek Malek of Missouri for 4 years in hisandmmigration Law Firm.

.Processed invoices for payment through the accounts payable system.

• Managed cash register operations, ensuring balanced cash drawers and accurate transaction processing.
• Operated cash register, processing payments by cash, check, credit card, gift card, or automatic debit with high accuracy.
• Processed customer transactions accurately and efficiently at Bolla Oil Corp.
• Assisted customers with product inquiries, delivering exceptional service to enhance customer satisfaction.
• Greeted customers and answered any questions they had about the store's products and services.
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