Emerald Smith
Rockwall
Summary
Dynamic Restaurant Manager with a proven track record at Steak N Shake, excelling in team leadership and client support. Expert in optimizing inventory management and enhancing operational efficiency, resulting in improved profitability. Recognized for fostering a positive work environment and maintaining meticulous record-keeping to drive success. Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
Steak N Shake
07.2022 - 11.2025
- Led daily operations to ensure efficient service and high customer satisfaction.
- Trained and mentored staff on best practices for food safety and customer engagement.
- Developed and implemented strategies to optimize inventory management and reduce waste.
- Monitored financial performance, identifying trends to maximize profitability while maintaining quality standards.
- Coordinated staff schedules to align with peak business hours, enhancing operational efficiency.
Front Desk Receptionist
LTI Grass Sales
01.2025 - 10.2025
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate personnel.
- Scheduled appointments for deliveries and maintained calendar for staff members.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Organized office supplies and maintained inventory levels for operational efficiency.
- Handled client inquiries professionally, fostering positive relationships.
- Assisted in maintaining cleanliness and organization of reception area.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma -
Rockwall Quest Academy
1050 Williams Dr, Rockwall, Tx 7508705-2024
Skills
- Team leadership
- Record maintenance
- Employee supervision
- Client support
- Detail-oriented approach
- Active listening
- Professional telephone communication
- Efficient data input
- Calendar management
- Experienced with software
Timeline
Front Desk Receptionist
LTI Grass Sales
01.2025 - 10.2025
Restaurant Manager
Steak N Shake
07.2022 - 11.2025
High School Diploma -
Rockwall Quest Academy