Emerald Torres

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.

Managing the stores money & important documents!

In control of Western Union & Lottery

Assisted customers with problems they came across in person & on the phone

Answered phone calls for the store and helped with their problems or reached out to the department that could help them if I couldn’t