Summary
Overview
Work History
Education
Skills
Timeline
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Emeriana Martinez

Tampa,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Responsible Assistant Supervisor specializing in Customer Service. Knowledgeable about documentation, reporting and training. Adept at improving team productivity and reducing costs. Goal-driven Assistant Supervisor highly effective at motivating employees and streamlining processes. Ready to bring extensive industry experience, business acumen and knowledge of operations to ABM Parking Services.

Overview

5
5
years of professional experience

Work History

Telemarketer

Policy Scout
04.2023 - 07.2023
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded and updated customer information in online systems.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Built relationships with customers using strong persuasion and active listening skills.

Assistant Supervisor

ABM Parking Services
06.2022 - 01.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Coordinated with day shift supervisor to balance staffing as workloads changed.
  • Supported Supervisor by preparing production reports and collating quality documentation.

Overnight Stocker

Walmart
11.2021 - 03.2022
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Maintained neat, organized stockroom free of hazards.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.

Customer Service Representative

Circle K Gas Station
01.2018 - 04.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Concorde Career College - Tampa, Florida
Tampa, FL

High School Diploma -

Sickles High School
Tampa, FL
05.2018

Skills

  • Sales Expertise
  • Staff Training
  • Verbal and Written Communication
  • Conflict Resolution Techniques
  • Information Updates
  • Escalated Calls Management
  • Advertising Management
  • Safety
  • Administration and Reporting
  • Book Signings
  • Proofreading
  • Reading Comprehension
  • Retail Materials Management
  • Research

Timeline

Telemarketer

Policy Scout
04.2023 - 07.2023

Assistant Supervisor

ABM Parking Services
06.2022 - 01.2023

Overnight Stocker

Walmart
11.2021 - 03.2022

Customer Service Representative

Circle K Gas Station
01.2018 - 04.2020

Concorde Career College - Tampa, Florida

High School Diploma -

Sickles High School

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Emeriana Martinez