Telemarketer
Consumer Contact
01 2004 - 11 2015
Hi, I’m
Tundé Agiri
Toronto,Ontario
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Previously experienced Telemarketer with extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries. Professional communicator with strong ability to engage customers and drive sales. Skilled in persuasive communication, active listening, and handling objections effectively. Team player focused on achieving results and adapting to changing priorities. Reliable, goal-oriented, and efficient in managing time and meeting targets.
Work History
Consumer ContactToronto
Telemarketer
01 2004 - 11 2015
Job overview
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Followed up with customers to solicit further sales.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Recorded and updated customer information in online systems.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Qualified leads and set up customer appointments for outside sales team.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Conducted market research to gather insights, enhancing relevance of pitch to potential customers.
- Fostered long-term customer relationships by consistently delivering exceptional service and follow-through.
- Utilized customer feedback to improve call strategies, resulting in more tailored communication approach.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Set up appointments with interested customers according to schedule availability.
McdonaldsToronto
Line Cook
09 2010 - 02 2012
Job overview
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
Leon's Furniture StoreToronto
Sales Representative Team Leader
06 2005 - 04 2007
Job overview
- Increased sales revenue by implementing strategic marketing plans and fostering strong relationships with clients.
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
- Conducted regular market research to stay ahead of industry trends and adjust strategies accordingly.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Coordinated trade shows and promotional events to showcase products effectively while engaging potential clients in person.
Hollister.CoToronto
Sales Associate and Cashier
02 2012 - 02 2015
Job overview
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Buffalo JeansToronto
Seasonal Worker
12 2005 - 12 2015
Job overview
- Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention.
- Ensured accurate pricing of merchandise through diligent price tag verification, reducing discrepancies at the point of sale.
- Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
- Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
- Worked closely with supervisors to quickly address any concerns or challenges that arose during busy seasonal periods.
- Checked system to receive orders and directions to correct item locations.
- Transported and loaded harvested items into delivery trucks.
- Communicated with coworkers and management to report challenges.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to team success by consistently meeting or exceeding individual sales targets during seasonal periods.
Abercrombie & FitchToronto
Overnight Stocker and Receiver
11 2015 - 06 2016
Job overview
- Maximized available floor space for merchandising through efficient backroom organization and inventory maintenance procedures.
- Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods.
- Utilized store equipment, such as pallet jacks and forklifts, in a safe and efficient manner to transport merchandise from the backroom to sales floor.
- Increased overall store cleanliness by sweeping, mopping, and dusting during overnight shifts.
- Streamlined receiving processes by quickly unpacking shipments, verifying contents against invoices, and properly documenting discrepancies.
- Ensured proper storage of perishable items, adhering to company guidelines and food safety regulations.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Updated merchandise pricing to match new values and special promotional rates.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Supervised and trained new staff in performing census.
- Received new stock and input values into computer system.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Education
York University
Liberal Arts & Professional Studies from Theater (Acting) & Social Science
10.2022
Skills
- Cold Calling
- Product and service knowledge
- Sales expertise
- Telemarketing expertise
- Account management
- Numerically-savvy
- Scripted calls
- Outbound and inbound calls
- Technical skills
- Training
- Background in [environment]
- Professional communication
- Results-driven
- Sales proficiency
- Documentation
- Diplomatic
- Records Maintenance
- Cleaning and sanitizing
- Refund handling
- Sales expertise
- Cash register systems
- Written and verbal communication
- Sales expertise
- Stocking and replenishing
- Basic math skills
- Time management skills
- Money handling
- Cash drawer management
- Wire Transfers
- Performance improvement
- Troubleshooting
- Design principles
- HVAC systems
- Inventory oversight
- Customer rapport
- System repairs
- Diagnostics and troubleshooting
- Project estimation and bidding
- Critical Thinking
- First Aid/CPR
- Attention to Detail
- Data Entry
- Active Listening
- Teambuilding
- Self-Motivated
- Teamwork and Collaboration
- Maintenance and Repair
- Problem-Solving
- PPE Compliance
- Decision-Making
Timeline
Line Cook
Mcdonalds
09 2010 - 02 2012
Sales Representative Team Leader
Leon's Furniture Store
06 2005 - 04 2007
Sales Associate and Cashier
Hollister.Co
02 2012 - 02 2015
Seasonal Worker
Buffalo Jeans
12 2005 - 12 2015
Overnight Stocker and Receiver
Abercrombie & Fitch
11 2015 - 06 2016
York University
Liberal Arts & Professional Studies from Theater (Acting) & Social Science