Emerie Johnstun
West Haven,UT
Summary
I am a loyal, dedicated and self motivated individual with a great deal of ambition. I love to learn and am always up for a challenge. I work well with others in addition to working efficiently on my own. I believe I would be a great asset to the company and would excel at this position if offered the opportunity.
Overview
3
3
years of professional experience
Work History
Customer Service
Nothing Bundt Cakes
06.2024 - Current
- Provided excellent customer service by resolving inquiries promptly and professionally.
- Enhanced brand reputation by delivering exceptional customer service experiences consistently.
- Developed customer service processes to improve customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
Cake Decorator
Tiffany's Sweet Shop
01.2022 - 05.2024
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
Education
High School Diploma -
Westfield High School
Taylor, UT05-2026
Skills
- Excellent customer service skills
- Patience and empathy
- Time management skills
- Team collaboration
- Money handling
- Reliability and punctuality
- Cash register operation
- Product restocking
- Merchandise restocking
- POS systems
- Attention to detail
Timeline
Customer Service
Nothing Bundt Cakes
06.2024 - Current
Cake Decorator
Tiffany's Sweet Shop
01.2022 - 05.2024
High School Diploma -
Westfield High School