Emerson Otts-Smith
Midland
Summary
Dynamic and results-driven professional with experience at Lithia Hyundai Of Odessa, excelling in customer satisfaction and workflow management. Proven ability to enhance service efficiency and resolve inquiries effectively. Skilled in telephone etiquette and sales. committed to delivering exceptional service and fostering positive client relationships.
Overview
1
1
year of professional experience
Work History
Service Advisor
Lithia Hyundai Of Odessa
Odessa
11.2025 - Current
- Assisted customers in identifying vehicle issues and recommending appropriate services.
- Scheduled service appointments and managed customer follow-ups efficiently.
- Maintained accurate records of customer interactions and service history.
- Addressed customer inquiries and resolved complaints in a professional manner.
- Promptly responded to customer inquiries via phone, email or in person.
Warranty Administrator
Lithia
Odessa
08.2025 - 11.2025
- Processed warranty claims for automotive parts and services efficiently.
- Coordinated with customers to gather necessary documentation for claims.
- Maintained accurate records of warranty transactions and customer interactions.
- Processed warranty paperwork for accurate documentation, reporting and filing.
Clerk
Lithia Hyundai Of Odessa
Odessa
11.2024 - 08.2025
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Certified Nursing Assistant
Midland Medical Lodge
08.2024 - 10.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Bachelor of Science - Nursing
Texas Tech University
Lubbock, TX05-2027
Certified Nurse Aid -
Three Star Medical Training
Lubbock, Tx01-2024
High School Diploma -
Midland High School
Midland, TX05-2023
Skills
- Telephone etiquette
- Customer satisfaction
- HIPAA compliance
- Patient care
- Reliable team player
- Direct patient care
- Safety precautions
- Sales expertise
- Geriatric care
- Workflow management
- Customer consulting
References
Brian Smith (432) 413-3326
General manager at Camping World, Chattanooga, Tennessee.
Buddy Jones (432) 352-2259
Milti Store General Manager at Lithia
Timeline
Service Advisor
Lithia Hyundai Of Odessa
11.2025 - Current
Warranty Administrator
Lithia
08.2025 - 11.2025
Clerk
Lithia Hyundai Of Odessa
11.2024 - 08.2025
Certified Nursing Assistant
Midland Medical Lodge
08.2024 - 10.2024
Bachelor of Science - Nursing
Texas Tech University
Certified Nurse Aid -
Three Star Medical Training
High School Diploma -
Midland High School