Hi, I’m
Oumaima Driouich
Mechanicsburg,PA
Summary
Knowledgeable and dedicated customer service professional with experience in automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
years of professional experience
1
Certification
Work History
Faulkner Subaru Of Mechanicsburgg
Service Advisor
06.2021 - Current
Job overview
- Enhances customer satisfaction by providing timely and accurate service recommendations
- Streamlines appointment scheduling for improved efficiency and increases daily appointments
- Reduces wait times with efficient coordination of service tasks among technicians
- Increases repeat business, establishes rapport and trust with customers through attentive listening and clear communication
- Collaborates with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles
- Handles 17-20 appointments a day
Self Employed
Freelance Artist
01.2017 - Current
Job overview
- Enhances client satisfaction by delivering high-quality artwork within deadlines
- Develop custom illustrations for various projects, resulting in increased client referrals
- Collaborates with clients to understand their vision and produces artwork that exceeds expectations
- Manages multiple projects simultaneously, ensuring timely completion and consistent quality
- Establishes a strong online presence through social media platforms and personal website, attracting new clients and commissions
Mansfield University Of Pennsylvania
Fingerprint Technician
11.2021 - 05.2022
Job overview
- Maintains a high standard of fingerprint quality by adhering to established guidelines and protocols
- Improves workflow efficiency with regular maintenance and calibration of fingerprint equipment
- Increases team productivity by training new Fingerprint Technicians on best practices and procedures
- Supports background check processes by accurately classifying and searching fingerprint records in databases
Education
Mansfield University of PennsylvaniaMansfield, PA
Bachelor of Science from Marketing
05.2025
East Pennsboro Area HighschoolEnola, PA
High School Diploma
06.2021
Skills
- Data Entry
- Customer Service
- Service Estimates
- Customer Retention
- Computer Skills
- Clerical Support
- Goal Orientated
- Attention to Detail
- Telephone etiquette
- Team player mentality
Affiliations
- Digital Design
- Theatre
Certification
- Google Analytics Certification
- YouTube Music Certification
- Social Media Marketing Foundations
- Recognizing and Reporting Child Abuse: Mandated and Permissive Reporting in Pennsylvania
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
French
Limited Working
References
References available upon request.
Timeline
Fingerprint Technician
Mansfield University Of Pennsylvania
11.2021 - 05.2022
Service Advisor
Faulkner Subaru Of Mechanicsburgg
06.2021 - Current
Freelance Artist
Self Employed
01.2017 - Current
Mansfield University of Pennsylvania
Bachelor of Science from Marketing
East Pennsboro Area Highschool
High School Diploma
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