Arian Ortiz
San Francisco,CA
Summary
Passionate in all aspects, technical and mechanical. As a fluent bilingual Spanish speaker with over 7+years of customer experience, you can find me providing outstanding customer service. Great team player, and thrive in collaborative environments, but also comfortable working independently and taking initiative.
Overview
8
8
years of professional experience
Work History
Service Advisor
CarMax
Colma , CA
03.2022 - Current
- Greet customers and address their needs with over 90% customer satisfaction rating.
- Coordinate service appointments and manage customer interactions efficiently.
- Partner with technicians to ensure vehicle inspections and repairs are on punctual timing.
- Address customer inquiries, provide estimates on repairs, & resolved issues related to service needs.
Sales Associate
CarMax
Colma , CA
02.2020 - 03.2022
- Assisted customers in selecting vehicles based on preferences, needs and budget.
- Conducted vehicle demonstrations, specs and test drives to educate potential buyers.
- Conducted sales transactions accurately and efficiently with a high satisfaction rating.
Buyer's Assistant
CarMax
Colma , CA
08.2019 - 02.2020
- Maintained vehicle cleanliness and organization on front lot and back lot vehicles.
- Managed keys and vehicle access for efficient lot operations.
- Supported lot management by documenting vehicle arrivals and departures for the sales team.
Barista
Starbucks
San Francisco, California
11.2017 - 11.2021
- Prepared a variety of coffee beverages according to standard recipes and custom options.
- Maintained clean and well organized counterspace, to maximise efficiency.
Education
High School Diploma -
High Tech High Chula Vista
San Diego, CABachelor of Science - Mechanical Engineering
San Francisco State University
San Francisco, CAAssociate of Science - Automotive Engineering
City College of San Francisco
San Francisco, CASkills
- Customer relationship management
- Team collaboration
- Multitasker and time management
- Telephone etiquette
Timeline
Service Advisor
CarMax
03.2022 - Current
Sales Associate
CarMax
02.2020 - 03.2022
Buyer's Assistant
CarMax
08.2019 - 02.2020
Barista
Starbucks
11.2017 - 11.2021
High School Diploma -
High Tech High Chula Vista
Bachelor of Science - Mechanical Engineering
San Francisco State University
Associate of Science - Automotive Engineering
City College of San Francisco
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