Emerson Ramirez
Miami,FL
Summary
Hardworking individual with reliable, safety-conscious mindset and many years of solid experience in warehouse operations. Proficient in operations of pallet movers, forklifts and swing-reach trucks. Expertise in shipping and receiving, loading, and unloading trucks and order picking and packing.
Overview
29
29
years of professional experience
Work History
Baggage Service Agent
LATAM Airlines
Miami, Florida
02.2022 - 02.2026
- Received and processed baggage claims from passengers efficiently.
- Coordinated with ground staff to locate and retrieve lost luggage.
- Collaborated with other departments to resolve baggage-related issues swiftly.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Processed incoming and outgoing luggage for flights, ensuring that bags were correctly labeled and loaded into appropriate compartments.
- Reported damaged or lost luggage immediately upon discovery, following established protocols.
- Coordinated with other airport staff members to ensure efficient operation of baggage handling systems.
- Used scanners to track parcel information, condition or receipt.
Ramp Agent
Triangle Service
Miami, FL
08.2021 - 05.2025
- Loaded baggage and cargo onto aircraft safely.
- Operated ground support equipment to ensure smooth and timely flight operations.
- Conducted pre-flight inspections of ramp area for safety compliance.
- Facilitated training sessions for new ramp agents on standard procedures to enhance team readiness.
- Coordinated movement of aircraft between gates and taxiways to optimize operational flow.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Connected electrical power units and service hoses to aircraft.
Security Officer
Allied Universal Security Services
Miami, Florida
08.2019 - 07.2021
- Monitored premises to ensure safety and security of all individuals.
- Maintained detailed logs of incidents and daily activities for records.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Welcomed staff, guests, vendors, and contractors upon arrival at facility entrance. upon arrival at the facility entrance.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted with crowd control during large events held at the facility.
- Investigated all reported incidents of theft or vandalism on the premises.
Stocker
Publix Grocery
Miami, FL
03.2002 - 06.2019
- Stocked shelves with merchandise to ensure product availability and organization.
- Assisted customers in locating products and answering inquiries effectively.
- Executed inventory management by checking stock levels and rotating products.
- Maintained cleanliness of aisles and displays to promote a safe shopping environment.
- Stocked shelves with newly arrived products.
- Provided customer service by answering questions about product location, price and availability.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Palletized merchandise for easy movement to sales floor locations.
Lab Technician
LensCrafters
Miami, Florida
04.2009 - 08.2015
- Inspected lenses for quality assurance and accuracy to meet specifications.
- Collaborated with optometrists to confirm accurate prescription fulfillment.
- Calibrated machinery to ensure precise lens cutting and shaping.
- Prepared lab operations by stocking materials and equipment for efficiency.
- Followed strict safety protocols while handling hazardous materials in the laboratory environment.
- Performed regular inspections on all equipment to ensure proper functioning.
- Provided technical guidance and training to new lab technicians.
Pallet Builder
Coca Cola Enterprises
Denver, Colorado
02.2001 - 01.2002
- Constructed pallets to optimize product storage and streamline transportation.
- Operated pallet jack and other warehouse equipment safely.
- Maintained clean and organized workspace for safety compliance.
- Maintained cleanliness of work area by sweeping floors and disposing of waste materials in proper receptacles.
- Assembled and disassembled pallets according to customer specifications.
- Sorted, stacked, and moved pallets with pallet jack and forklift to ensure timely order fulfillment.
- Stacked finished pallets onto skids for transport or storage.
- Received and documented orders for pallet constructions to meet customer specifications and maintain workflow.
Bakery Clerk
Publix Supermarkets Store
miami, FL
10.1996 - 12.2001
- Prepared and displayed fresh baked goods daily to maintain quality standards.
- Operated ovens and baking equipment safely and efficiently during production shifts.
- Monitored stock and restocked shelves to maintain optimal inventory levels and product availability.
- Worked with team members to ensure timely product availability and enhance customer satisfaction.
- Maintained cleanliness and organization of the bakery workspace to meet health codes.
- Provided excellent customer service to foster satisfaction and loyalty.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Received incoming shipments of ingredients and supplies for baking operations.
- Weighed out ingredients for recipes and prepared doughs using mixers and other kitchen equipment.
- Resolved customer complaints promptly and professionally to maintain loyalty and positive shopping experiences.
Skills
- Baggage handling
- Baggage tracking
- Flight operations
- Equipment operation
- Safety compliance
- Customer service
- Conflict resolution
Languages
English
Limited
Spanish
Professional
Timeline
Baggage Service Agent
LATAM Airlines
02.2022 - 02.2026
Ramp Agent
Triangle Service
08.2021 - 05.2025
Security Officer
Allied Universal Security Services
08.2019 - 07.2021
Lab Technician
LensCrafters
04.2009 - 08.2015
Stocker
Publix Grocery
03.2002 - 06.2019
Pallet Builder
Coca Cola Enterprises
02.2001 - 01.2002
Bakery Clerk
Publix Supermarkets Store
10.1996 - 12.2001