Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emerson Retana

Sioux Falls,SD

Summary

I am a motivated and dedicated Exercise Science student who has been involved in sports my entire life. Through years of athletic participation, I have developed strong teamwork, discipline, and leadership skills. I am passionate about fitness, health, and improving physical performance, and I have a solid understanding of training and conditioning principles. My sports background has helped me build a strong work ethic and hands-on experience. I am eager to apply what I have learned in the classroom to a professional internship setting while continuing to grow in the field of exercise science.. Known for fostering customer loyalty through effective communication and a proactive approach to problem-solving.


Strong history in sports with strength and conditioning and a great passion for it. Loves to learn and listen with a strong drive to be the best I can be.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Air Madness
03.2021 - 05.2025
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Provided support during peak hours, enhancing team productivity and service delivery.
  • Trained new staff on company policies, procedures, and customer service best practices.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Bachelor of Science - Exercise Science

Grand Canyon University
Phoenix, AZ
04-2029

High School Diploma -

Jefferson High School
Sioux Falls, SD
05-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Conflict resolution
  • Problem resolution
  • Relationship building
  • Empathy and patience
  • Problem-solving
  • Team collaboration
  • Friendly and outgoing
  • Policy understanding
  • Complaint resolution

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Air Madness
03.2021 - 05.2025

Bachelor of Science - Exercise Science

Grand Canyon University

High School Diploma -

Jefferson High School