Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Emerson B Rodriguez Aguilar

Manassas,US

Summary

Proven professional with a solid background in customer service and HVAC system support, demonstrated during tenures at Buffalo Wild Wings and as an HVAC Technician Helper. Excelled in customer assistance and HVAC maintenance, ensuring operational efficiency and client satisfaction. Skilled in conflict resolution and refrigeration systems, consistently delivering quality-focused results.

Overview

7
7
years of professional experience

Work History

Server

Buffalo Wild Wings
Manassas, VA
02.2024 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately, and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Monitored the dining room for cleanliness and proper setup at all times.

Cashier

Burlington
Manassas, VA
11.2023 - 02.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

HVAC Technician Helper

HVAC
Manassas, VA
01.2018 - 01.2024
  • Installed, repaired, and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps, and duct systems.
  • Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
  • Diagnosed and identified faulty components in malfunctioning HVAC systems, using specialized testing tools.
  • Inspected the electrical wiring of existing HVAC systems to identify potential problems and safety hazards.
  • Resolved customer complaints regarding installation or service issues in a timely manner.
  • Provided customers with information about new technologies available for their heating and cooling system upgrades.

Education

High School Diploma -

Osbourn High School
Manassas, VA
05-2024

Skills

  • Customer assistance
  • POS systems
  • Drawer balancing
  • Cash register operation
  • Payment collection
  • Customer service
  • Cash handling
  • Credit and cash transactions
  • Conflict resolution
  • Ventilation and Air Conditioning
  • Quality-Focused
  • HVAC and refrigeration systems

Reference

Christopher Campos|HVAC Technician|(703)-593-7208

Enide|Burlington Manager|(571) 572-1075

Timeline

Server

Buffalo Wild Wings
02.2024 - Current

Cashier

Burlington
11.2023 - 02.2024

HVAC Technician Helper

HVAC
01.2018 - 01.2024

High School Diploma -

Osbourn High School
Emerson B Rodriguez Aguilar