Jessica Tibbitt
Manassas,VA
Summary
Reliable worker, offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in many areas and flexible with changing business needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Cashier
Family Dollar
10.2023 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Assistant Store Manager
Dollar General Market
08.2023 - 10.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager, Delivery Driver
Pizza Hut
10.2022 - 06.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Waitress Supervisor
Various Employers
01.2006 - 06.2023
- Managed table turnover rate effectively allowing for more guests served per shift.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Managed inventory effectively to prevent shortages and reduce waste.
- Utilized feedback from customer surveys to make targeted improvements in service and menu offerings.
Housekeeper
Disneyworld Resort
05.2015 - 09.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Education
Business Management -
Southern New Hampshire University
Hooksett, NHSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Customer service excellence
- Professionalism and Courtesy
- Hospitality and accommodation
- Honest and Dependable
- Professionalism
- Adaptable and Flexible
Timeline
Cashier
Family Dollar
10.2023 - 10.2024
Assistant Store Manager
Dollar General Market
08.2023 - 10.2023
Store Manager, Delivery Driver
Pizza Hut
10.2022 - 06.2023
Housekeeper
Disneyworld Resort
05.2015 - 09.2015
Waitress Supervisor
Various Employers
01.2006 - 06.2023
Business Management -
Southern New Hampshire University