Emerson Schneider
Richmond,VA
Summary
Sociable and customer-focused Front of House Team Member with several years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport and relationships with customers and maximizing restaurant sales.
Overview
6
6
years of professional experience
Work History
FOH Team Member
Chick-fil-A
Richmond, VA
06.2020 - Current
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Verified that all orders were correct before serving them to customers.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Upheld company standards and values, representing the brand positively.
Campaign Volunteer
Mary-Margaret Kastleberg
Henrico, VA
12.2018 - 11.2019
- Distributed campaign materials to potential voters in the community.
- Organized and attended events to promote candidate's platform.
- Gathered feedback from constituents regarding their opinions of the candidate and his and her policies.
- Maintained databases with contact details of prospective supporters.
- Supervised data management of past donations to identify likely recurring donors
- Called voters to promote candidate by sharing policies and general voting information.
- Promoted campaign message to voters through in-person and door-to-door interactions.
- Addressed envelopes, entered information into database and supported team with other clerical tasks.
Snack Bar Attendant
Canterbury Recreation Association
Henrico, VA
05.2019 - 09.2019
- Processed payments on cash register and counted back bills and change to patrons.
- Executed proper procedures for hot food and equipment management
- Maintained compliance with health regulations for storing perishables
- Adhered to local health regulations regarding food preparation and storage practices.
- Took orders from customers cheerfully to maintain professional and welcoming appeal of snack area.
- Ensured swift and effective order fulfillment.
- Maintained the cleanliness of the snack bar area and ensured all areas were stocked with supplies.
Education
Associate of Science - General Studies
Brightpoint Community College
Midlothian, VA05-2024
High School Diploma -
Mills E. Godwin High School
Henrico, VA06-2022
Bachelor of Science -
James Madison University
Harrisonburg, VASkills
- Team Collaboration
- Money Handling
- Multilingual
- Guest Relations
- Social Perceptiveness
- Customer Service
- Attention to Detail
- Hospitality and Accommodation
- Administrative Assistance
- Voter Canvassing
Affiliations
- Leaned and spoken Spanish for over 6 years
- Traveled to more than 5 countries including Spain (2x), France, Belize, and Cuba
- Played several sports growing up including swimming, soccer, rock climbing, and tennis
Accomplishments
- Best Spanish-Speaker in high school graduating class
- A/B Honor Roll
Timeline
FOH Team Member
Chick-fil-A
06.2020 - Current
Snack Bar Attendant
Canterbury Recreation Association
05.2019 - 09.2019
Campaign Volunteer
Mary-Margaret Kastleberg
12.2018 - 11.2019
Associate of Science - General Studies
Brightpoint Community College
High School Diploma -
Mills E. Godwin High School
Bachelor of Science -
James Madison University