Emerson Williams
Syracuse,NY
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Bartender
Joeys Classic Italian Dining
Syracuse, NY
01.2024 - Current
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Upsold customers from shelf to premium brands to help boost sales.
- Effectively multitasked within fast-paced environment.
- Greeted frequent visitors by name and explained new promotions.
- Performed opening and closing duties such as setting up the bar area and restocking items.
Bartender
Strada Mia
Syracuse, NY
11.2021 - 12.2023
- Greeted customers and provided excellent customer service.
- Assisted in setting up the bar for service shift.
- Provided drink suggestions to customers based on their preferences.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Trained new bartenders on drink preparation and upselling techniques.
Server
Bonefish Grill
Fayetteville, NY
03.2021 - 11.2021
- Took orders for food and drinks and delivered them to guests.
- Presented food and beverages to guests at tables.
- Assisted other wait staff members in times of heavy customer traffic.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Server
Avicolli's Coal Fire
Fayetteville, NY
07.2019 - 01.2020
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Performed basic math calculations when computing bills for customers' meals.
Restaurant Hostess and Server
Texas de Brazil
Syracuse, NY
02.2016 - 04.2019
- Greeted customers and escorted them to their tables.
- Managed reservations, waitlists, and special requests for large parties.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Replenished beverages when necessary.
- Took orders for food and drinks and delivered them to guests.
- Bussed tables as needed during peak hours.
- Performed opening and closing duties such as resetting tables and restocking supplies.
Education
High School Diploma -
Onondaga Central
Syracuse, NY06.2016
Skills
- Food Service
- Food Running
- Engaging Personality
- Service-Oriented Mindset
- Staff Management
- Customer Service
Timeline
Bartender
Joeys Classic Italian Dining
01.2024 - Current
Bartender
Strada Mia
11.2021 - 12.2023
Server
Bonefish Grill
03.2021 - 11.2021
Server
Avicolli's Coal Fire
07.2019 - 01.2020
Restaurant Hostess and Server
Texas de Brazil
02.2016 - 04.2019
High School Diploma -
Onondaga Central
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