Emerson Wolfe
Eugene,OR
Summary
Emerson is a motivated and adaptable professional who enjoys learning new skills and embracing new challenges. Skilled in creating and maintaining positive team and customer relationships, recording operational procedures, resolving issues, and following company standards. Recognized for strong attention to detail, organization, problem-solving abilities, and effective collaboration with teams.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Mountain Rose Herbs
Eugene, Oregon
09.2025 - Current
- Assisted customers with product inquiries and order placements, enhancing overall customer satisfaction.
- Facilitated returns and exchanges per company policies, ensuring a seamless customer experience.
- Educated customers on products, services, and regulatory requirements to promote informed purchasing decisions.
- Demonstrate advanced computer proficiency with the ability to quickly learn and navigate new software applications, databases, and technology platforms.
- Utilize Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint, to create documents, manage data, and communicate effectively.
- Stay current with applicable industry laws, regulations, and compliance requirements to ensure all customer interactions and transactions meet legal and organizational standards.
- Accurately document customer interactions, transactions, and resolutions while maintaining confidentiality and data privacy.
- Identify discrepancies, potential compliance issues, or processing errors and take prompt corrective action or escalate as appropriate.
Working Area Lead
The Walt Disney Company
Anaheim, California
07.2021 - 08.2025
- Perform audits to identify workplace discrepancies, errors, and areas for improvement.
- Document and maintain detailed operational workflows, procedures, and process documentation to ensure consistency and accuracy.
- Led daily operations for team performance and workflow efficiency.
- Coordinated training sessions to enhance staff skills and knowledge.
- Delegate responsibilities effectively while monitoring performance and providing constructive feedback.
- Establish clear expectations, set performance goals, and conduct regular performance evaluations.
- Coach, mentor, and train employees to strengthen performance and encourage professional growth.
Customer Service Representative/Front Office Assistant
Lexus Of Westminster
Westminster, California
11.2019 - 07.2021
- Deliver exceptional customer service by handling a high volume of inbound and outbound calls while maintaining professionalism and accuracy.
- Utilize multiple computer systems simultaneously to update customer records, process transactions, and access account information.
- Assist customers in understanding billing statements, payment options, account balances, and company policies.
- Identify process improvement opportunities and provide feedback to enhance customer service efficiency and operational effectiveness.
Working Area Lead
The Walt Disney Company
Anaheim, California
04.2017 - 11.2019
- Led daily operations for team performance and workflow efficiency.
- Delegate responsibilities effectively while monitoring performance and providing constructive feedback.
- Establish clear expectations, set performance goals, and conduct regular performance evaluations.
- Coach, mentor, and train employees to strengthen performance and encourage professional growth.
- Coordinated training sessions to enhance staff skills and knowledge.
- Document and maintain detailed operational workflows, procedures, and process documentation to ensure consistency and accuracy.
- Perform audits to identify workplace discrepancies, errors, and areas for improvement.
Education
Newport Harbor High School
Costa Mesa, CASome College (No Degree) - Sociology
Orange Coast College
Costa Mesa, CASkills
- Customer relationship management
- Effective communication
- Conflict resolution
- Time management
- Multitasking and organization
- Attention to detail
- Email management
- Microsoft Office Suite
- Compliance standards
- Data privacy management
- Team performance management
- Mentoring and coaching
Timeline
Customer Service Representative
Mountain Rose Herbs
09.2025 - Current
Working Area Lead
The Walt Disney Company
07.2021 - 08.2025
Customer Service Representative/Front Office Assistant
Lexus Of Westminster
11.2019 - 07.2021
Working Area Lead
The Walt Disney Company
04.2017 - 11.2019
Newport Harbor High School
Some College (No Degree) - Sociology
Orange Coast College