Summary
Overview
Work History
Education
Skills
Languages
Timeline
OfficeManager
EMERSON EZEQUIEL LEON

EMERSON EZEQUIEL LEON

Brooklyn,NY

Summary

During my time at PLS Check Cashers, I played a key role in managing company finances, handling large amounts of cash, and ensuring that customer transactions were processed efficiently and accurately. My primary responsibility was to provide check cashing services to clients, which involved exchanging checks for cash and offering accurate change, all while maintaining a high level of concentration to ensure precision in every transaction.

I always made it a priority to create a welcoming and professional environment for each client, ensuring they felt valued and respected. This dedication to customer satisfaction resulted in numerous clients returning regularly, appreciating the exceptional service I provided. Additionally, I utilized my communication skills to successfully sell prepaid debit cards to over 300 clients, further contributing to the company's sales goals.

Through my experience at PLS Check Cashers, I developed strong cash management skills, an ability to multitask under pressure, and a proven track record of excellent customer service. I am confident that my ability to connect with clients, manage transactions, and promote products would make me an asset to any team.

Overview

1
1
year of professional experience

Work History

COSTUMER SERVICE REPRESENTATIVE

PLS Check Cashers
10.2023 - Current


  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.


  • Trained new Customer Service Representatives on company policies, procedures, and best practices.


  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.


  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.


  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.


  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.


  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.


  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.


  • Answered questions about store policies and addressed customer concerns.


  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.


  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

GED -

High School Equivalency Diploma (GED)
New York, NY
12.2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Sales closing

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

COSTUMER SERVICE REPRESENTATIVE

PLS Check Cashers
10.2023 - Current

GED -

High School Equivalency Diploma (GED)
EMERSON EZEQUIEL LEON