Managed crisis situations effectively while minimizing disruption.
Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
Cultivated strong relationships with external partners to organize service events.
Customer Service Representative
PsychNW, PC
04.2024 - Current
Responded to customer requests for products, services, and company information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Collaborated with team members to develop best practices for consistent customer service delivery.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
EHR, data entry
Volunteer
Animal Care Clinic - Wilsonville Or
05.2019 - Current
Maintained clean, neat, and operational facilities to serve program needs.
Assist in surgery, take care of animals post-op
Took and followed detailed directions from others.
Worked in team environment to maintain high levels of productivity.
Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
Education
Pre-Med, Psychology
Gettysburg College
Gettysburg, PA
05-2028
Skills
EMT Certification - Summer 2025
Global Leadership Adventure- Costa Rica Sea Turtle Initiative July 2023
National Student Leadership Conference - Veterinary Medicine Penn Vet Aug 2022
Service Vice President, Rush Chair at Alpha Phi Omega National Service FraternityService Vice President, Rush Chair at Alpha Phi Omega National Service Fraternity