Emesha Daniels
Dallas,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Cashier
Potbelly's Sandwich Shop
Dallas, Texas
12.2023 - 07.2025
- Handled cash, credit, and digital payments securely.
- Provided exceptional customer service during busy periods.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
Customer Service Representative
Chime Solutions
Dallas, Texas
06.2019 - 12.2023
- Resolved customer inquiries and complaints with effective problem-solving techniques.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Teleperformance USA
Irving, Texas
02.2015 - 05.2020
- Engaged with customers empathetically to enhance their overall experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma -
DeSoto High School
DeSoto, TX06-2010
Skills
- Problem solving
- Empathy and patience
- Customer assistance
- Product knowledge
- Customer service
- Team collaboration
- Effective communication
Languages
English
Full Professional
Timeline
Cashier
Potbelly's Sandwich Shop
12.2023 - 07.2025
Customer Service Representative
Chime Solutions
06.2019 - 12.2023
Customer Service Representative
Teleperformance USA
02.2015 - 05.2020
High School Diploma -
DeSoto High School
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