EMETERIO RIVAS III
Haslet,Texas
Summary
Committed and motivated employee with exceptional decision-making skills. Strong work ethic, professional demeanor and great initiative. Extensive experience working with a diverse client base and delivering results. To obtain long terms employment with a well-established organization where may fully utilize skills and abilities.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
HGS - Hinduja Global Solutions
Laredo , TX
2022.02 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided confidentiality of clients information.
- Resolved customer issues over phone with 80-100customers daily.
Customer Care Representative
Intento,AT&T/ASURION
Pharr , TX
2021.03 - 2021.10
- Strong communication, both written and verbal
- Great active listening skills
- Patient and empathetic attitude
- Strong time management and organizational skills
- Comfortable working in fast-paced environments
- Computer literacy
- Phone skills, including familiarity with complex or multi-line phone systems
- In-depth knowledge of company’s products and/or services
- Communicated with clients regarding account services, statements, and balances
Law Enforcement Information Systems Specialist
United States Customs Border Protection
Olmito , Texas
2020.02 - 2020.11
- Law Enforcement Information Systems Specialist and provides multifaceted analysis products including reports and real-time communication in support of intelligence and law enforcement operations.
- Handled numerous radio calls per day to assist field agents.
- Worked with agents to understand needs and provide excellent service
- Improved operations through consistent hard work and dedication
Transporter
BCFS-Health and Human Services
Harlingen , Texas
2018.02 - 2020.02
- Responsible for safe and effective transportation of service population to assigned destinations either as escort or in company vehicles both as scheduled and as needed
- By van, bus or plane
- Required to transport service population to assigned destinations including emergency evacuations, medical/dental appointments, court hearings and off-campus outings
- Flying out of population, during regular flights and emergency situations
- Responding to overnight stays with individuals and responsibility to maintain safety and security of client
- Maintain BCFS HHS professional and ethical standards of conduct outlined in BCFS employee handbook including demonstrating respect for agency staff, children, and community members and complying with required dress code at all times.
- Cleaned and maintained vehicles and assessed vehicle for damage after each shift.
Postmaster
UNITED STATES POSTAL SERVICE
Encino , Texas
2017.06 - 2018.02
- (PSE)
- Perform any combination of following tasks in post office: Sells postage stamps, postal cards, and stamped envelopes
- Registered and insures mail and computes mailing costs of letters and parcels
- Places mail into pigeonholes of mail rack, or into bags, according to state, address, name of person, organization, or other scheme
- Examines mail for correct postage and cancels mail, using rubber stamp or canceling machine
- Receives complaints concerning mail delivery, mail theft, and lost mail, completes and routes appropriate forms for investigation
- Receives complaints concerning mail delivery, mail theft, and lost mail, completes and routes appropriate forms for investigation
- Posts circulars on bulletin board for public information; distributes public announcements; and assists public in complying with other federal agency requirements, such as registration of aliens
- Answers questions pertaining to mail regulations or procedure
Equipment Operator
Performance Technologies LLC.
Pearsall , Texas
2012.07 - 2017.02
- Drives, operates and maintains specialized fracturing equipment
- Participates in training and comply with all Company, federal and state policies, procedures, and rules to include
- Safety and DOT (Department of Transportation) rules and regulations
- Performed walk-around inspection of 53-foot tractor trailer
- Performed deliveries throughout South Texas area
- Delivered in 53-foot tractor trailer with overweight permit of 50 tons
- Checked all load-related documentation to ensure that it is complete and accurate Followed appropriate safety procedures for transporting dangerous goods
- Performed routine maintenance on vehicles and auxiliary equipment, such as cleaning, lubricating, recharging batteries, fueling, or replacing liquefied-gas tank
- Read maps and followed written and verbal geographic directions
- Operated all wheeled vehicles and equipment over varied terrain and roadways to include Interstate and Intrastate.
Lieutenant/Shift Supervisor
AMADOR R. RODRIGUEZ JUVENILE BOOT CAMP
San Benito , Texas
2000.11 - 2011.03
- Responsible for work involving safety and security of staff and offenders at facility during assigned shift
- Performs all duties related to management and supervision of subordinate staff including selection, training, performance evaluation, and/or administering discipline as needed
- Monitoring of daily operations of shift staff and ensuring that work performed by subordinate staff is performed satisfactorily
- Able to communicate well with all levels of management and provide good leadership to all staff in completion of duties Assisted with inventory of supplies and equipment.
Multi-Channel Communication Specialist/MSE Operator
U.S. ARMY
Ft. Hood , Texas
1988.09 - 1992.09
- Maintained one of the most advanced communications networks in the world
- Responsible for maintenance, operations, installation, and repair of multi-channel radio equipment
- Accountable for the welfare, health and professional development of soldiers
- Honorable Discharge.
Education
Law Enforcement Courses Multiple studies in advancement of knowledge -
Police Academy
03.1993
High School Diploma -
Glade Central High School
Belle Glade Florida06.1984
Skills
- Workflow Processes
- Mail Confidentiality
- Local Reporting
- Project Requirements
- Corrective Actions
- Customer Satisfaction
- Understanding Customer Needs
- Interpretation and Translation Services
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Active Listening
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
HGS - Hinduja Global Solutions
2022.02 - Current
Customer Care Representative
Intento,AT&T/ASURION
2021.03 - 2021.10
Law Enforcement Information Systems Specialist
United States Customs Border Protection
2020.02 - 2020.11
Transporter
BCFS-Health and Human Services
2018.02 - 2020.02
Postmaster
UNITED STATES POSTAL SERVICE
2017.06 - 2018.02
Equipment Operator
Performance Technologies LLC.
2012.07 - 2017.02
Lieutenant/Shift Supervisor
AMADOR R. RODRIGUEZ JUVENILE BOOT CAMP
2000.11 - 2011.03
Multi-Channel Communication Specialist/MSE Operator
U.S. ARMY
1988.09 - 1992.09
Law Enforcement Courses Multiple studies in advancement of knowledge -
Police Academy
High School Diploma -
Glade Central High School
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