Emil Estrada
New York,NY
Summary
To obtain employment within a company that will allow me to use my skills to make the company a more successful one and to allow me to grow professionally within that company. Authorized to work in the US for any employer
Overview
25
25
years of professional experience
Work History
Overnight Concierge
TM96 Services LLC
New York, NY
03.2015 - 01.2025
- Spearheaded the greeting and welcoming of residents, potential residents, guests and vendors.
- Assisted the residents and guest with both incoming and outgoing packages
- Managed the daily inventories of different packages and materials to ensure accountability for all.
- Oversaw the monitoring of security cameras and coordinated repairs to ensure the building's safety.
- Prevented emergencies by implementing proactive safety measures.
- Delegated responsibilities to the staff to maintain the safety of the building and its occupants.
- Managing and preventing emergency situations
- Conducted multiple inspections on various instruments and machines to maintain their functionality.
- Coordinated repairs and enhancements for resident apartments and common areas.
- Traveled to different buildings in the company's portfolio to assist with the problems and issues that they were experiencing at the time.
- Trained new personnel entering the company.
- Making sure they knew what was expected and how to deliver the brand promise.
- Resolved conflictual situations promptly to maintain a positive environment for residents and guests.
- Implemented building and company rules, regulations, and policies.
Doorman/Concierge/Porter(Temp)
Rose Management
New York, NY
07.2014 - 01.2015
- Spearheaded the greeting and welcoming of residents, potential residents, guests and vendors.
- Assisted the residents and guest with both incoming and outgoing packages
- Provided detailed recordings of incidents that occurred.
- Delegated responsibilities to the staff to maintain the safety of the building and its occupants.
- Maintained safety of the building by monitoring security cameras and coordinating necessary repairs.
- Prevented emergencies through proactive monitoring and quick response strategies.
- Participated in the development and upgrading of systems to allow a more accurate and proficient work environment.
- Supervised package deliveries to apartments of absent residents, ensuring secure and efficient handling.
- Coordinated repairs and improvements for apartments of absent residents and the building.
- Traveled to different buildings in the company's portfolio to assist with the problems and issues that they were experiencing at the time.
- Trained new personnel entering the company.
- Recommended various restaurants and activities to the residents and/or their guests.
- Managed conflictual situations when the proper avenues were not immediately available.
- Implemented rules, regulations, and policies to ensure compliance within the building and the company.
Doorman/Concierge/Porter(Temp)
TM 96 Services LLC
New York, NY
02.2014 - 06.2014
- Assisted the residents and guest with both incoming and outgoing packages
- Documented incidents thoroughly to support safety protocols and improve response strategies.
- Assigned responsibilities to staff to uphold safety standards for building and occupants.
- Monitored security cameras and reported necessary repairs to maintain the safety of the building.
- Prevented emergencies through proactive monitoring and response planning.
- Conducted multiple inspections on various instruments and machines to maintain their functionality.
- Participated in the development and upgrading of systems to allow a more accurate and proficient work environment.
- Managed the daily inventories of different packages and materials to ensure accountability for all.
- Oversaw the deliveries of packages and other items into apartments of residents that were not present at the time.
- Coordinated repairs and improvements for resident apartments and building to ensure timely resolution of issues.
- Traveled to different buildings in the company's portfolio to assist with the problems and issues that they were experiencing at the time.
- Trained new personnel entering the company.
- Making sure they knew what was expected and how to deliver the brand promise.
- Managed conflictual situations when the proper avenues were not immediately available.
- Implemented rules, regulations, and policies to ensure compliance within the building and company.
Concierge/doorman
Related Management Company
New York, NY
09.1999 - 11.2013
- Spearheaded the greeting and welcoming of residents, potential residents, guests and vendors.
- Oversaw the deliveries of packages and other items into apartments of residents that were not present at the time.
- Assisted the residents and guest with both incoming and outgoing packages
- Managed the daily inventories of different packages and materials to ensure accountability for all.
- Oversaw continuous monitoring of security cameras, addressing repairs and scheduling them to ensure building safety.
- Prevented emergency situations by proactively assessing risks and coordinating responses.
- Managed conflictual situations when the proper avenues were not immediately available.
- Delegated responsibilities to the staff to maintain the safety of the building and its occupants.
- Managed daily inventories of packages and materials, ensuring accountability and timely access for residents.
- Oversaw package deliveries into apartments of absent residents, facilitating seamless service and enhancing resident satisfaction.
- Coordinated repairs and improvements for apartments and the building.
- Conducted multiple inspections on various instruments and machines to maintain their functionality.
- Participated in the development and upgrading of systems to allow a more accurate and proficient work environment.
- Recommended restaurants and activities to residents and guests, contributing to a welcoming and engaging community experience.
- Trained new personnel entering the company.
- Implemented and upheld building and company rules, regulations, and policies.
Education
High School Diploma -
Cardinal Hayes High School
The Bronx, NY06-1999
Skills
- Communication, Problem-solving, Customer service, Safety monitoring, Multitasking, Under pressure, Deadline management, Team collaboration, Decision-making, Cross-functional teamwork, Detail orientation, Task coordination, punctual, Project management, Meets deadlines, Goal setting, Budget management, Activity planning, Group leadership, Training, Coaching, Conflict management, Delegation, Team direction, Decision execution, Policy compliance, Leadership, Customer engagement, Operational effectiveness
- Hospitality
- Customer service
- English
- Building security
- Organizational skills
- Effective communication
- Hospitality
Personal Information
- Title: Concierge/doorman
- Work Permit: Authorized to work in the US for any employer
Timeline
Overnight Concierge
TM96 Services LLC
03.2015 - 01.2025
Doorman/Concierge/Porter(Temp)
Rose Management
07.2014 - 01.2015
Doorman/Concierge/Porter(Temp)
TM 96 Services LLC
02.2014 - 06.2014
Concierge/doorman
Related Management Company
09.1999 - 11.2013
High School Diploma -
Cardinal Hayes High School